Customer Service Quality Specialist

3 weeks ago


Litchfield Park, United States Jacuzzi Group Full time

Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.

The Customer Service- Quality Specialist is responsible for process improvement including gap analysis, quality assurance of calls and continuous education/training of the Customer Care Team.

KEY RESPONSIBILITIES

  • Monitor and evaluate customer interactions, including phone calls and emails, to ensure quality standards are met
  • Oversee the day-to-day operations, ensuring effectiveness and compliance with established processes
  • Create/improve department processes and training tools to align with business expectations
  • Collect and analyze data related to operations, performance metrics, and key performance indicators (KPIs).
  • Produce reports while analyzing data to identify trends and patterns; conduct quarterly reviews.
  • Collaborate with Customer Care Management to implement quality improvement initiatives
  • Conduct root cause analysis on data quality issues, develop corrective action plans.
  • Participate in ongoing training and development of Customer Care Team to address any process issues, productivity issues, and work on continuous improvement.
  • Utilize comprehensive knowledge of Operations to efficiently execute and oversee critical procedures, ensuring customer satisfaction.
  • Work closely with other departments (such as finance, marketing, and operations) to achieve organizational goals'

Requirements

  • Previous experience as a Quality Specialist within a call center or customer service environment
  • Strong Operations knowledge (with a preference for experience in Manufacturing Operations)
  • Strong knowledge of call center operations and quality monitoring techniques
  • Excellent analytical and problem-solving skills
  • Strong attention to detail
  • Excellent communication and interpersonal skills
  • Proficient in using CRM and call center software
  • Ability to work independently and as part of a team

Benefits

  • Hourly pay rate $27+ based on experience
  • Full medical, dental, vision, life, and disability insurance plans
  • Paid vacation and holidays
  • Paid Training
  • 401(k) retirement savings program, with matching.
  • Advancement Opportunities


  • Litchfield Park, United States Jacuzzi Group Full time

    Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel...


  • Litchfield Park, United States Jacuzzi Group Full time

    Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...


  • Litchfield Park, United States Jacuzzi Group Full time

    Job DescriptionJob DescriptionFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in...


  • Litchfield Park, Arizona, United States Jacuzzi Group Full time

    Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...

  • Customer Service

    3 weeks ago


    Litchfield Park, United States Anthem Coffee Full time

    Description: The person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and...


  • Florham Park, New Jersey, United States AbbVie Full time

    Job Description The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to...

  • Customer Service

    4 weeks ago


    Litchfield, United States ANTHEM Coffee & Tea Full time

    The person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and ensuring guests...


  • Hyde Park, United States Rollins Full time

    ** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024832 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...


  • Overland Park, United States Genesco Full time

    ** Customer Service Specialist- Johnston & Murphy** **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details** **Description** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail...


  • Baldwin Park, United States The Home Depot Full time

    Customer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to Customer Service, Sales Associate, Sales Specialist, Sales, Retail, Customer


  • Buena Park, United States Lobel Financial Corporation Full time

    Job DescriptionJob DescriptionJoin one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within...


  • Woodland Park, United States O'Reilly Auto Parts Full time

    Compensation Pay Range:$13.65 - $23.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the stores installer counter. This position will oversee and direct the Installer, Service, Delivery Specialist, Sales Specialist, Parts Specialist, Territory Sales, Retail,...


  • Park City, United States Wealth Recruitment, LLC Full time

    Job DescriptionJob DescriptionIn this role, you’ll be on the ground floor of this exciting operation ensuring that driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders. Client is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get...


  • Park City, United States Wealth Recruitment, LLC Full time

    In this role, you'll be on the ground floor of this exciting operation ensuring that driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders. Client is on the cutting edge of mobility, building revolutionary technology that's changing the way people get around. It's on-demand transit on a mass...


  • Monterey Park, United States Federal Acquisition Service Full time

    Summary As a Transportation Operations Specialist, you will assist in the management and operational issues and serve as a source for the full range of Fleet Management services and support for assigned customer and supplier accounts. Location of position:  FAS Fleet Management Zone 4, Monterey Park, CA. This office manages the full spectrum of...


  • Litchfield Park, United States ANCLA PLUMBING LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceVision insuranceAbout Us:Ancla Plumbing is a leading residential plumbing construction company dedicated to providing high-quality, innovative, and sustainable solutions for home builders. With a commitment to excellence and a focus on customer satisfaction, we take pride in our...


  • Bedford Park, United States Ingredion Incorporated Full time

    As a Pharmaceutical Quality Assurance Specialist, API your responsibilities will include:Perform batch record review on all API and NF batches. Monitor the day-to-day quality activities of the API to produce and package products of sufficient quality Quality Assurance, Assurance, Pharmaceutical, Specialist, Quality, Operations, Manufacturing, Technology


  • Canoga Park, United States L3Harris Technologies Full time

    We have an immediate need for a Specialist, Manufacturing Quality Engineer to join our team in Canoga Park, CA. This individual will provide program Quality Engineering support for assigned contracted programs spanning the lifecycle of the program in Quality Engineer, Engineer, Manufacturing, Specialist, Quality, Technology


  • Brooklyn Park, United States The State of MN Full time

    This position provides exceptional customer service to the campus community acting as the lead customer service worker and head cashier. This position leads by example; providing lead work to staff.var Rich. Text. Value = PTRTE - Fillcache('/psc/hcm Customer, Specialist, Customer Service, Retail, HR, Staff, Cashier


  • Orchard Park, United States Catholic Health Service Full time

    Salary: 17.43-23.58 USDFacility: Mercy Ambulatory Care CenterShift: Shift 1Status: Part Time w/Benefits FTE: 0.500000Bargaining Unit: CWA Local 1133Exempt from Overtime: Exempt: NoWork Schedule: Days with Weekend and Holiday RotationHours: 11:00am-7:00pmSummary:The Patient Access Specialist is the "front line" Hospital/System liaison with customers, i.e.;...