Customer Service Quality Specialist
2 weeks ago
Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction.The Customer Service- Quality Specialist is responsible for process improvement including gap analysis, quality assurance of calls and continuous education/training of the Customer Care Team. KEY RESPONSIBILITIES Monitor and evaluate customer interactions, including phone calls and emails, to ensure quality standards are met Oversee the day-to-day operations, ensuring effectiveness and compliance with established processes Create/improve department processes and training tools to align with business expectations Collect and analyze data related to operations, performance metrics, and key performance indicators (KPIs). Produce reports while analyzing data to identify trends and patterns; conduct quarterly reviews. Collaborate with Customer Care Management to implement quality improvement initiatives Conduct root cause analysis on data quality issues, develop corrective action plans. Participate in ongoing training and development of Customer Care Team to address any process issues, productivity issues, and work on continuous improvement. Utilize comprehensive knowledge of Operations to efficiently execute and oversee critical procedures, ensuring customer satisfaction. Work closely with other departments (such as finance, marketing, and operations) to achieve organizational goals' Requirements Previous experience as a Quality Specialist within a call center or customer service environment Strong Operations knowledge (with a preference for experience in Manufacturing Operations) Strong knowledge of call center operations and quality monitoring techniques Excellent analytical and problem-solving skills Strong attention to detail Excellent communication and interpersonal skills Proficient in using CRM and call center software Ability to work independently and as part of a team Benefits Hourly pay rate $27+ based on experience Full medical, dental, vision, life, and disability insurance plans Paid vacation and holidays Paid Training 401(k) retirement savings program, with matching. Advancement Opportunities
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Customer Service Quality Specialist
2 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
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Customer Service Quality Specialist
4 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeJob DescriptionJob DescriptionFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in...
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Customer Service Quality Specialist
4 weeks ago
Litchfield Park, Arizona, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
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Customer Service
3 weeks ago
Litchfield Park, United States Anthem Coffee Full timeDescription: The person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and...
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Specialist, Customer Service
7 days ago
Florham Park, New Jersey, United States AbbVie Full timeJob Description The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of US pharma sales. Day-to-day order management utilizing the Order to Cash process to drive order deliverables to ensure on-time & complete delivery of crucial medicines to...
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Customer Service
1 month ago
Litchfield, United States ANTHEM Coffee & Tea Full timeThe person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and ensuring guests...
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Customer Service Specialist
1 day ago
Buena Park, United States Lobel Financial Corporation Full timeJob DescriptionJob DescriptionJoin one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within...
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Customer Relations Specialist
4 days ago
Hyde Park, United States Rollins Full time** Customer Relations Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO024832 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. Our **Customer Service Specialists** are...
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Customer Service Specialist- Johnston
3 weeks ago
Overland Park, United States Genesco Full time** Customer Service Specialist- Johnston & Murphy** **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details** **Description** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail...
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Customer Service Administrator
1 day ago
Highland Park, United States Danaco Solutions Full time**Full Job Description** - Proven 3-5 years of experience in customer service or a related field. - Proficient in MS Office (Word, PowerPoint, Excel), experience with Salesforce, ZenDesk, GDSN, Google Suite is helpful - Excellent communication skills, verbal & written - Proven ability to multitask and prioritize tasks effectively Danaco Solutions is a fresh...
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Customer Service/Sales
4 weeks ago
Baldwin Park, United States The Home Depot Full timeCustomer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to Customer Service, Sales Associate, Sales Specialist, Sales, Retail, Customer
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Customer Experience Specialist
1 day ago
Lake Park, United States Statements2000 Full timeJob DescriptionJob DescriptionFamily owned art studio is seeking an experienced and dynamic Customer Experience Specialist to enrich our team.Our studio, is known for its unique and high-quality artwork, and caters to a global customer base, offering beautiful designs for homes and businesses.We take pride in designing, creating, and shipping our original...
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Customer Service Specialist
3 weeks ago
Buena Park, United States Lobel Financial Corporation Full timeJob DescriptionJob DescriptionJoin one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within...
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Customer Service Specialist
16 hours ago
Forest Park, United States Clae Goldman Team Full time**Compensation**: $60,000 - $70,000 yearly **Responsibilities**: - Utilize scripts to handle difficult customer situations and bring them higher up, if necessary - Regularly meet with sales lead to receive the newest service and product knowledge - Reply to incoming calls from customers including product and service questions, general information, and...
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Installer Service Specialist
1 week ago
Woodland Park, United States O'Reilly Auto Parts Full timeCompensation Pay Range:$13.65 - $23.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the stores installer counter. This position will oversee and direct the Installer, Service, Delivery Specialist, Sales Specialist, Parts Specialist, Territory Sales, Retail,...
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Residential Service Plumber Technician
1 month ago
Litchfield Park, United States ANCLA PLUMBING LLC Full timeJob DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insuranceVision insuranceAbout Us:Ancla Plumbing is a leading residential plumbing construction company dedicated to providing high-quality, innovative, and sustainable solutions for home builders. With a commitment to excellence and a focus on customer satisfaction, we take pride in our...
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Customer Support Specialist
4 weeks ago
Park City, United States Wealth Recruitment, LLC Full timeJob DescriptionJob DescriptionIn this role, you’ll be on the ground floor of this exciting operation ensuring that driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders. Client is on the cutting edge of mobility, building revolutionary technology that’s changing the way people get...
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Customer Support Specialist
4 days ago
Park City, United States Wealth Recruitment, LLC Full timeIn this role, you'll be on the ground floor of this exciting operation ensuring that driver-partners have a smooth interaction and experience, while delivering exceptional service to the company's riders. Client is on the cutting edge of mobility, building revolutionary technology that's changing the way people get around. It's on-demand transit on a mass...
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Transportation Operations Specialist
3 weeks ago
Monterey Park, United States Federal Acquisition Service Full timeSummary As a Transportation Operations Specialist, you will assist in the management and operational issues and serve as a source for the full range of Fleet Management services and support for assigned customer and supplier accounts. Location of position: FAS Fleet Management Zone 4, Monterey Park, CA. This office manages the full spectrum of...
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Pharmaceutical Quality Assurance Specialist
2 weeks ago
Bedford Park, United States Ingredion Incorporated Full timeAs a Pharmaceutical Quality Assurance Specialist, API your responsibilities will include:Perform batch record review on all API and NF batches. Monitor the day-to-day quality activities of the API to produce and package products of sufficient quality Quality Assurance, Assurance, Pharmaceutical, Specialist, Quality, Operations, Manufacturing, Technology