Customer Service Quality Specialist
Found in: Resume Library US A2 - 2 weeks ago
The Customer Service- Quality Specialist is responsible for process improvement including gap analysis, quality assurance of calls and continuous education/training of the Customer Care Team.
KEY RESPONSIBILITIES
Monitor and evaluate customer interactions, including phone calls and emails, to ensure quality standards are met
Oversee the day-to-day operations, ensuring effectiveness and compliance with established processes
Create/improve department processes and training tools to align with business expectations
Collect and analyze data related to operations, performance metrics, and key performance indicators (KPIs).
Produce reports while analyzing data to identify trends and patterns; conduct quarterly reviews.
Collaborate with Customer Care Management to implement quality improvement initiatives
Conduct root cause analysis on data quality issues, develop corrective action plans.
Participate in ongoing training and development of Customer Care Team to address any process issues, productivity issues, and work on continuous improvement.
Utilize comprehensive knowledge of Operations to efficiently execute and oversee critical procedures, ensuring customer satisfaction.
Work closely with other departments (such as finance, marketing, and operations) to achieve organizational goals'
Requirements
Previous experience as a Quality Specialist within a call center or customer service environment
Strong Operations knowledge (with a preference for experience in Manufacturing Operations)
Strong knowledge of call center operations and quality monitoring techniques
Excellent analytical and problem-solving skills
Strong attention to detail
Excellent communication and interpersonal skills
Proficient in using CRM and call center software
Ability to work independently and as part of a team
Benefits
Hourly pay rate $27+ based on experience
Full medical, dental, vision, life, and disability insurance plans
Paid vacation and holidays
Paid Training
401(k) retirement savings program, with matching.
Advancement Opportunities
-
Customer Service Quality Specialist
3 days ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath Remodel...
-
Customer Service Quality Specialist
2 days ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
-
Customer Service Quality Specialist
1 week ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
-
Customer Service Quality Specialist
2 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
-
Customer Service Quality Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
-
Customer Service Quality Specialist
Found in: Appcast US C2 - 2 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in under 3 years. Jacuzzi Bath...
-
Customer Service Quality Specialist
2 weeks ago
Litchfield Park, United States Jacuzzi Group Full timeJob DescriptionJob DescriptionFounded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 7 successful locations launched nationwide in...
-
Customer Service
2 weeks ago
Litchfield Park, United States Anthem Coffee Full timeDescription: The person who applies for this position has the ability to explain menu items to customers and offer suggestions, are responsible for courteously handling our POS system with guests, can maintain a clean and safe work environment at all times, has a positive attitude and is willing to work as part of a team, can assist with food service and...
-
eCommerce Specialist
1 week ago
Litchfield, United States Custom Brand Service Full timeJob DescriptionJob DescriptionWe are seeking an eCommerce Specialist to join our team! The ideal applicant will be a self-motivated creative thinker who is comfortable working in a remote environment while balancing multiple client websites. Custom Brand Service is a mid-size, full-service digital marketing agency focusing on fashion e-commerce. We build and...
-
STORE CUSTOMER SERVICE SPECIALIST
Found in: Careerbuilder One Red US C2 - 2 days ago
Clifton Park, NY 12065, USA, United States Sherwin-Williams Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
STORE CUSTOMER SERVICE SPECIALIST
Found in: Careerbuilder One Red US C2 - 2 days ago
Park City, UT 84060, USA, United States Sherwin-Williams Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
STORE CUSTOMER SERVICE SPECIALIST
Found in: Careerbuilder One Red US C2 - 2 days ago
Park City, UT 84060, USA, United States Sherwin-Williams Full timeThis is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...
-
Service Specialist
1 week ago
Litchfield, United States CareerBuilder Full timePosting Description : Hybrid working arrangement. Start your insurance career with a market leader! Be part of a fun and high performing team! Service Specialist | Toowoomba We are seeking a Service Specialist to join our high performing National Team, which specialises in the delivery of best-in-class risk management solutions for mid-market clients. We...
-
Customer Service Specialist- Johnston
1 week ago
Overland Park, United States Genesco Full time** Customer Service Specialist- Johnston & Murphy** **Job Category****:** JM IC SUPPORT ADMIN **Requisition Number****:** CUSTO01233 Showing 1 location **Job Details** **Description** As the Customer Service Specialist, you will be responsible for providing prompt and intermediate support to Johnston & Murphy/Trask customers, and Johnston & Murphy retail...
-
Customer Service/Sales
2 weeks ago
Baldwin Park, United States The Home Depot Full timeCustomer Service/ Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to Customer Service, Sales Associate, Sales Specialist, Sales, Retail, Customer
-
Quality Assurance Specialist
3 weeks ago
Loves Park, United States Powertrain Rockford Inc Full timeJob DescriptionJob DescriptionWhat to expect: All WPG products and goods will be inspected to ensure they conform to customer and/or WPG print specifications and processing instructions. These products and goods will include purchased components from foreign and/or domestic sources. These products and goodwill include but are not limited to castings,...
-
Customer Support Specialist
1 week ago
Buena Park, United States CareerBuilder Full time** Customer Support Specialist** **Job Category****:** Customer Support **Requisition Number****:** CUSTO002856 Showing 1 location **Job Details** **Description** Yamaha employees are passionate about music and sound! As the worlds largest musical instrument manufacturer, we are known for our quality, stellar customer service and innovation. The National...
-
Customer Care Specialist
7 days ago
Beach Park, United States KERN HEATING & COOLING Full timeStep into the Future of HVAC with Kern Heating & Cooling! Are you ready to be part of a cutting-edge team revolutionizing the world of HVAC services? Kern Heating & Cooling is seeking a forward-thinking Customer Care Specialist to join our dynamic crew. Get ready to ride the wave of innovation while enjoying a competitive pay range of **$13 - $19 per hour**...
-
Customer Service Specialist
1 week ago
Buena Park, United States Lobel Financial Corporation Full timeJob DescriptionJob DescriptionJoin one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within...
-
Accounts Operations Specialist
2 days ago
Overland Park, United States Quality Technology Full timeLearn what makes QTS a unique place to grow your career! The Accounting Operations Specialist at our Overland Park, KS headquarters, is a financial professional that will be responsible for key accounting and analytical tasks for the accounting opera Operations Specialist, Operations, Accounting, Specialist, Monitoring, Processing, Manufacturing, Technology