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CSC Customer Service Spec
2 months ago
Schedule Notes:
Available Shifts:
Position 1: 1st Shift
Shift Time: 8 AM - 4:30 PM
Work Week: Monday - Friday
Position 2: 1st Shift
Shift Time: 10:30 AM - 7:00 PM
Work Week: Monday - Friday
Position 3: 2nd Shift
Shift Time: 2 PM - 10:30 PM
Work Week: Wednesday - Sunday (off Mon & Tue)
Note from Manager:
As part of the screening process, the manager needs to know where the applicants live (City and Zipcode).
If there is not a location indicated on the resume will not move forward with scheduling an interview.
Description:
Competency checklists completed for both skill sets required at CR1 level:This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.Ability to assist in special projects.WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):
Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1''s on any shift.Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.Assists with the workflow and assignments for patient transporters.Leads or participates in projects in support of the department.Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.Performs all position appropriate duties as required in a competent, professional and courteous manner.KNOWLEDGE, SKILLS AND ABILITIES:
Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.Ability to read and write in the English language.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment.The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Client .MINIMUM REQUIREMENTS ADDENDUM:
Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.Minimum RequirementsEducation:
H.S. Diploma/GED EquivalentExperience:
1+ year experience required- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
