Technical Program Manager

2 weeks ago

Livermore, United States Monarch Tractor Full time

Job Title: Technical Program Manager - Service Department


Company Overview: Monarch is a leading innovator in the design and manufacturing of advanced agricultural machinery, specializing in tractors equipped with cutting-edge technology for improved performance, efficiency, and sustainability. We are dedicated to providing farmers with innovative solutions that enhance productivity and profitability while promoting environmental stewardship.


Job Overview: We are seeking a highly skilled and experienced Technical Program Manager to join our Service Department. The Technical Program Manager will play a key role in leading and coordinating technical projects and initiatives within the Service Department, ensuring the successful delivery of high-quality service solutions to our customers.


Responsibilities:

  1. Project Management:
  • Lead the planning, execution, and delivery of technical projects within the Service Department, ensuring adherence to project timelines, budgets, and quality standards.
  • Coordinate cross-functional teams, including service technicians, engineers, product managers, and external partners, to drive project success.
  1. Technical Expertise:
  • Serve as a subject matter expert in tractor technology, diagnostics, and repair processes, providing guidance and support to the service team as needed.
  • Stay abreast of industry trends, best practices, and emerging technologies related to agricultural machinery and service operations.
  1. Customer Engagement:
  • Collaborate with the Customer Support team to identify customer needs and requirements, translating them into actionable service projects and initiatives.
  • Maintain regular communication with customers to provide updates on service projects, address concerns, and ensure overall satisfaction.
  1. Process Improvement:
  • Identify opportunities for process improvement and efficiency enhancement within the Service Department, implementing initiatives to optimize service delivery and customer experience.
  • Develop and maintain standard operating procedures (SOPs) for service operations, ensuring consistency and quality across all service activities.
  1. Quality Assurance:
  • Establish and maintain quality assurance processes and procedures for service operations, conducting regular audits and inspections to ensure compliance with quality standards.
  • Work closely with the Quality Control team to address any service-related issues or defects, implementing corrective actions as necessary.
  1. Performance Monitoring and Reporting:
  • Monitor key performance indicators (KPIs) and metrics related to service performance, analyzing data to identify trends, patterns, and areas for improvement.
  • Prepare regular reports and presentations on project status, performance metrics, and service department initiatives for management review.


Qualifications:

  • Bachelor's degree in engineering, business administration, or related field; advanced degree preferred.
  • Proven experience in technical program management, preferably in the agricultural machinery or automotive industry.
  • Strong understanding of tractor technology, diagnostics, and repair processes.
  • Excellent project management skills, with the ability to lead cross-functional teams and deliver results on time and within budget.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams, customers, and external partners.
  • Demonstrated problem-solving abilities and a proactive approach to identifying and addressing technical challenges.
  • Proficiency in project management tools and software, such as Microsoft Project, Jira, or Asana.
  • Knowledge of quality assurance principles and practices, with experience in implementing quality management systems.
  • Strong analytical skills, with the ability to analyze data and make data-driven decisions to improve service operations.
  • Certification in project management (e.g., PMP) is a plus.

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