Servicenow Sme

Overview:
Encantado Technical Solutions is seeking a Subject Matter Expert in ServiceNow to support the IT program at a major national laboratory.

The department provides IT resources and expertise to mission organizations, enterprise, and operations to identify and understand current and future IT requirements through end-to-end solutions.

**Responsibilities**:

- Perform system capacity analysis and planning.
- Assist users in accessing and using Application systems.
- Consult on best practices, assess, and provide recommendations on process optimization, module design, user stories, testing.
- Design and Implement modules as requested by NTESS within ServiceNow, for example Virtual Agent and Chat Bot.
- Provide recommendations on optimizing the Service Desk and Employee Center.
- Develop workflows within the ServiceNow Modules to ensure integration with ITIL and KCS processes.
- Provide guidance for training employees on the uses of ServiceNow.
- Attend Implementation meetings.
- Provide guidance and documentation on configurability of ServiceNow.
- Review and assist with converting operational reporting into the ServiceNow module.

Qualifications:

- Bachelor’s degree in STEM field and 5 years related experience.
- In lieu of a Bachelor’s degree, an Associate’s degree and 8 years of experience or an additional 6 years of job-related experience totaling 11 years of experience is applicable.
- U.S. Citizenship is required per contract.

**About Us**:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.

It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.