Level 2 Technician

2 months ago

East Rutherford, United States eXcell Full time

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client is currently seeking a Level 2 Technician to join their team onsite in East Rutherford, NJ.
 
Duties and Responsibilities:

  • Responsible for providing onsite support to internal or external customers in resolving complex or escalated technology issues

  • Ensure the proper day-to-day operation of applications and equipment and troubleshoot on-site software and hardware issues on laptops, desktops, tablets, smartphones and / or printers

  • May also resolve higher level support to servers, and / or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks

  • Serve the client in a consultative capacity, evaluating client needs and providing the technical documentation and / or reporting to achieve a result

  • Serve as an escalation point of contact for all Desktop Support Technicians and / or the client

  • Diagnose mechanical, hardware, software, and systems failures, using established procedures

  • Perform service, repair and / or installation of computer products including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired / wireless networking

  • Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)

  • Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues

  • Communicates with customers at all levels of technical and non-technical skill sets

  • Follow-up with end users to provide status updates as per service level guidelines (SLA's)

  • Acts as the escalation point for complex and/or high priority problems, forwarding problems they cannot solve to the appropriate support groups for resolution (Manager, etc.)

  • Follow all standard operating procedures (SOP) through the effective use of knowledge management

  • Collaborates with people across the organization

 
Skills and Qualifications:

  • Bachelor's degree preferred or minimum 4+ years of experience in related field

  • Recent experience supporting both a Windows and Mac environment required

  • Desktop and / or Infrastructure support experience

  • Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

  • Working knowledge of the Microsoft Office application suite including MS Outlook

  • Must have excellent communication and troubleshooting ability

  • Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers

  • Demonstrated capability to achieve results in a fast-paced, client driven environment

  • Strong desire and enthusiasm to serve customers


Preferred Skills:

  • Apple MAC Certifications, Microsoft Certification Program Certifications, CompTIA Server+, CompTIA Network+

  • ServiceNow ticketing experience

 
 
 
$37.00 - $40.00 per hour
 
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
 
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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