Office Associate
2 weeks ago
Company Description
Elite Action Fire is a company dedicated to providing comprehensive solutions for people, assets, business continuity, liability exposure, and profits. We specialize in fire protection services and pride ourselves on our commitment to excellence and customer satisfaction. Our team is located in Ronkonkoma, NY and is dedicated to ensuring the safety and security of our clients.
Role Description
This is a full-time role as an Office/Collection Associate at Elite Action Fire. The Office Associate will be responsible for a variety of tasks including communication, administrative assistance, customer service, accounting, and office administration. This role will be based on-site at our location in Ronkonkoma, NY.
Qualifications
- One or more years working in a service industry
- Strong communication skills, both written and verbal
- Ability to provide administrative assistance and support
- Excellent customer service skills
- Experience in office administration
- Take pride in quality of work, attention to detail and strong organizational skills
- Ability to multitask and prioritize tasks
- Have a positive attitude and always keep a solution-based and customer-focused mindset
DUTIES AND RESPONSIBILITIES
- Negotiates payment of all current and past due accounts by direct telephone and written correspondence.
- Initiates correspondence regarding delinquency status; updates customer account information.
- Identifies and monitors potential problem accounts.
- Utilizes collection techniques to resolve accounts according to company's policies and procedures.
- Researches, resolves, corrects, and prevents invoice discrepancies by active interaction with customers, sales, and other appropriate staff.
- Research and mails duplicate payments and balance due letters.
- Researches and resolves all short payments within departmental policies and procedures.
- Performs detailed account reconciliations as needed to resolve complex disputed receivable issues.
- Communicates status of account problems on a regular basis to Office Manager.
- Prepares monthly client account analysis summaries.
- Recommends collection strategies and/or efforts.
- Files closed invoices.
- Answers phones
- Prepares invoices for payments received.
- Performs other related duties as assigned by management.
Compensation and Other Benefits
- $20.00 - $25.00 per hour
- Medical Coverage: Comprehensive healthcare coverage to ensure the well-being of employees and their families.
- Vision Plan: Access to vision care services, including eye exams, glasses, and contact lenses, to maintain optimal eye health.
- Dental Benefits: Coverage for preventive, restorative, and emergency dental care to promote dental health and hygiene.
- 401(K) Retirement Plan: Retirement savings plan with employer contributions and investment options to help employees plan for their future financial security.
- Life Insurance: Protection for employees and their loved ones with life insurance coverage, providing financial security in the event of unforeseen circumstances.
- Paid Time Off (PTO): Flexible paid time off policies to support work-life balance, allowing employees to take time off for vacations, personal days, and sick leave.
Email cover letter and resume to: Careers@eliteactionfire.com
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