Information Technology Manager

2 weeks ago

Alexandria, United States Jones Networking Full time

Position Title: Information Technology Manager

Location: Alexandria, Virginia

Industry: Law Firm

Classification: Full Time, Exempt, Hybrid Remote


Jones Networking is recruiting for an IT Manager to join a mid size Law Firm in Alexandria, VA. This role offers a highly competitive salary, bonus opportunity, 401(k) with Firm match, employee assistance program, referral program, free parking, paid parental leave, generous PTO plan and excellent benefits package to include medical, dental, vision, disability and life insurance.


IT Manager Position Summary:

-Oversee and manage the design, maintenance, and enhancement of the company's IT infrastructure, including network systems, servers, and cloud-based solutions. (e.g. Email, data backup, cyber security, file storage, Microsoft applications, phones, networking)

-Supervise and mentor the team responsible for IT support services; supervise work schedules and priorities, and participate in performance management.

-Supervise the IT Service process to ensure timely and high quality service delivery, IT reporting systems usage compliance, and documentation & procedures are aligned with solutions provided.

-Manage the implementation of Firm-wide IT projects, initiatives and related deployments.

-Provide guidance to the IT Team to analyze, understand, and resolve technically complex issues through high-level, in-depth research and analysis to a high-level remediation on all incidents; and resolve technical issues.

-Implement and manage Firm systems including networks, storage, Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication systems, and remote access & mobility systems.

-Ensure the security and compliance of all IT systems, including data protection, access control, and disaster recovery planning.

-Establish and maintain a high-level of competency utilizing the Firm’s applications. (Microsoft Office, iManage DMS, CPI, etc.)

-Administer and support cloud-based systems and related services. (Azure, Office 365)

-Prepare and distribute technical documentation for all assigned systems and projects involving processes, procedures, troubleshooting guides, training and change management logs.

-Establish and maintain relationships with IT external customers, vendors and partners.

-Ensure prompt and effective IT support for all employees, addressing technical issues and providing guidance on IT-related matters.

-Establish and enforce IT policies, procedures, and best practices to maintain a secure and efficient IT environment.

-Responsible for the upgrading, ordering, deployment, inventory and maintenance of all office hardware.


Qualifications Summary:

-Bachelor's Degree in Information Technology, Computer Science, or a related field.

-Minimum eight years progressive related IT work experience.

-Minimum two years of IT experience with a Law Firm environment.

-Experience in direct management of a minimum of 5 employees including performance reviews, coaching and mentoring, and providing feedback.

-Proven experience in IT infrastructure, IT security and computer hardware.

-Experience with Microsoft Exchange Server 2016 & 2019, Office 365, Microsoft Cloud and Azure.

-Microsoft Certified Professional highly preferred.

-Experience with Document Management Systems such as iManage and/or CPI.

-Strong understanding of network infrastructure and the ability to administer and troubleshoot network devices.

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