Supervisory Information Technology Specialist

3 weeks ago


Alexandria, United States National Credit Union Administration Full time

As a Supervisory Information Technology Specialist (Network/Customer Support), you will:
Direct the Enterprise Service Desk operations and provide strategic and technical direction over employees and contractors engaged in maintaining and ensuring the appropriate compliance level for end-user-facing IT services.
Provide expertise and contribute to projects involving unified communication development, solution designs, and implementations.
Monitor and ensure that end-user-facing IT services maintain the appropriate level of compliance in accordance with established Service Level Agreements (SLAs).
Coordinates preparing, presenting, and communicating work-related information to internal and external stakeholders on various issues involving information technology projects.
Manage the technical activities associated with the ITAM system and the accuracy of the end-to-end tracking of IT hardware assets, including asset costs, contractual warranties, licenses, SLA, and locations
Collaborate with IT cybersecurity staff and manages Division operations to ensure mobile end-point devices' IT security and compliance.
Develop, document, and implement standard operating procedures for all significant aspects of Enterprise Service Desk operations and management.
Develop and maintain close liaison and coordination with OCIO management and technical IT employees. Represent the Platform and Infrastructure Division in meetings with internal and external stakeholders.



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