Help Desk Technician

4 weeks ago

Seattle, United States iMatch Technical Services Full time

Help Desk Technician

Contract through end of 2024


Key Responsibilities

  • Active Directory
  • Office 365
  • Windows experience


Job Description

  • Efficiently intake and resolve 60% of assigned tickets and service requests using defined, repeatable processes
  • Listen and empathize with a wide-ranging customer base and provide helpful solutions and/or educate users with IT related issues
  • Politely and efficiently probe to obtain understanding of the incoming callers issue or question
  • Correspond (written, verbal, electronic) with customers in a professional and friendly manner
  • Document customer interactions in a systematic, detailed, and accurate manner
  • Handle sensitive and confidential information in accordance with department standards and protocols
  • Collaborate actively and regularly within the Infrastructure Services team and across the broader IT organization in order to provide the best possible service to end users


Education

  • Associates degree or equivalent experience is required


Experience

  • Two (2) years of progressive, relevant information technology experience


Qualifications

  • Proficient in using IT Service Management/Service Desk ticketing tools and can effectively create/search/modify IT Incidents and Service Request tickets in the ITSM system
  • Ability to analyze and troubleshoot issues using Knowledgebase articles
  • Ability to educate end users and perform basic troubleshooting for Outlook, Internet Explorer, and Skype
  • Typing proficiency of 40wpm or greater
  • Working knowledge of Microsoft Office, Outlook, Word and Excel
  • Has fundamental knowledge of specific technologies and processes
  • Solid oral and written communication skills
  • Solid collaboration skills in working together with all members of the team
  • Acts on, and displays commitment to, self-development
  • Developing sound judgment in performing tasks and proactively contributes ideas to help improve existing processes
  • Developing skills necessary to solve simple problems
  • Developing analytical skills used when working with data
  • Developing in offering suggestions regarding improvements or enhancements to current tasks, assignments, and projects
  • Developing proficiency in understanding project management methodologies and practices, process and data analysis, and ITSM activities

  • Help Desk Technician

    10 hours ago

    Seattle, United States Robert Half Full time

    Robert Half is looking for a part-time IT Help Desk Technician for a local non-profit based in Seattle, Washington. This position is 100% onsite in Seattle, Washington!Duration: Short-term contract (6-12 weeks)Schedule: Monday-Friday (8 AM – 1:30 PM) 20-25 hours weekly.Responsibilities: Onsite and hands-on support for employee’s both remotely and...

  • Help Desk Technician

    22 hours ago

    Seattle, United States Robert Half Full time

    Robert Half is looking for a part-time IT Help Desk Technician for a local non-profit based in Seattle, Washington. This position is 100% onsite in Seattle, Washington!Duration: Short-term contract (6-12 weeks)Schedule: Monday-Friday (8 AM – 1:30 PM) 20-25 hours weekly.Responsibilities: Onsite and hands-on support for employee’s both remotely and...

  • Help Desk Technician

    4 days ago

    Seattle, United States Insight Global Full time

    Tier 2 Help Desk 6 Month contract to hire Pay rate: 24-26/hrLocation: Seattle, WA – IN PERSON Must Haves: Windows 10Microsoft Office Any ticketing tool: 15 tickets a day / currently on Fresh service (not 100% required, HUGE plus) Access controls experience : implementing SOX across the organization Jira Service DeskExperience rolling out laptops: 700...

  • Help Desk Technician

    5 days ago

    Seattle, United States Insight Global Full time

    Tier 2 Help Desk 6 Month contract to hire Pay rate: 24-26/hrLocation: Seattle, WA – IN PERSON Must Haves: Windows 10Microsoft Office Any ticketing tool: 15 tickets a day / currently on Fresh service (not 100% required, HUGE plus) Access controls experience : implementing SOX across the organization Jira Service DeskExperience rolling out laptops: 700...

  • Help Desk Manager

    4 days ago

    Seattle, United States Pikemann LLC Full time

    Pikemann is searching for a Help Desk Manager to join our Team! The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. Duties and Responsibilities: Participates in the department's mission implementation with the director and other team...

  • Spa Front Desk Manager

    3 weeks ago

    Seattle, United States Penelope And The Beauty Bar Full time

    SPA Front Desk Manager Must be able to work full time, weekends and evenings a plus. Excellent customer service skills KindHelpful Team PlayerStrong sales experience Professional TidyStrong phone and computer skillsBeauty related fields a plus but hospitality and restaurant positions cross over well to this industry. Must be into beauty and skincare. An...

  • Spa Front Desk Manager

    3 days ago

    Seattle, United States Penelope And The Beauty Bar Full time

    SPA Front Desk Manager Must be able to work full time, weekends and evenings a plus. Excellent customer service skills Kind Helpful Team Player Strong sales experience Professional Tidy Strong phone and computer skills Beauty related fields a plus but hospitality and restaurant positions cross over well to this industry. Must be into beauty and...

  • Helpdesk/ Desktop Technician

    1 week ago

    Seattle, United States 24 Seven Talent Full time

    Help Desk/Desktop Technician (Seattle, WA) Make sure to apply with all the requested information, as laid out in the job overview below. Our Client: A well known partner and global solutions firm with an 87 year legacy that is headquartered in Seattle, WA Duration: 6 months (potential to extend or convert) Pay: $36-$40/hr (DOE) Onsite in Seattle, WA ...

  • Helpdesk/ Desktop Technician

    2 weeks ago

    Seattle, United States 24 Seven Talent Full time

    Help Desk/Desktop Technician (Seattle, WA)Our Client: A well known partner and global solutions firm with an 87 year legacy that is headquartered in Seattle, WADuration: 6 months (potential to extend or convert)Pay: $36-$40/hr (DOE)Onsite in Seattle, WAFull Time HoursOur client is looking for a contract Help Desk/Desktop Technician to work along side their...

  • Helpdesk/ Desktop Technician

    2 weeks ago

    Seattle, United States 24 Seven Talent Full time

    Help Desk/Desktop Technician (Seattle, WA)Our Client: A well known partner and global solutions firm with an 87 year legacy that is headquartered in Seattle, WADuration: 6 months (potential to extend or convert)Pay: $36-$40/hr (DOE)Onsite in Seattle, WAFull Time HoursOur client is looking for a contract Help Desk/Desktop Technician to work along side their...

  • Front Desk Receptionist

    3 weeks ago

    Seattle, United States Cascade Behavioral Health Full time

    ** Front Desk Receptionist (Bellevue, WA 98004 location)** **Job Category****:** *Administrative Support **Requisition Number****:** ADMIN41462 Showing 1 location **Job Details** **Description** Cascade Behavioral Health Hospital has an immediate opening for an experienced Front Desk Receptionist at our Bellevue, WA location. **ESSENTIAL FUNCTIONS:** Perform...

  • Front Desk Agent

    3 days ago

    Seattle, United States Crowne Plaza Seattle - Downtown Full time

    Responsibilities Approach all encounters with guests and associates in a friendly service oriented manner. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully...

  • Front Desk Associate

    1 month ago

    Seattle, United States Horizon House (CCRC) Full time

    Job DescriptionJob DescriptionPay Range: $18.69 - $23.81 / hour (DOE) Available Schedule(s):Friday-Tuesday 11:30 AM - 8:00 PM or 10:00 AM - 6:30 PMHorizon House is more than a place to work. It is an opportunity to build a career in a dynamic community dedicated to wellbeing, life fulfillment, and purposeful living in a diverse community. We are looking for...

  • Front Desk Agent

    3 days ago

    Seattle, United States Crowne Plaza Seattle - Downtown Full time

    ResponsibilitiesApproach all encounters with guests and associates in a friendly service oriented manner.Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend...

  • Front Desk Agent

    2 days ago

    Seattle, United States Crowne Plaza Seattle - Downtown Full time

    Responsibilities Approach all encounters with guests and associates in a friendly service oriented manner. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully...

  • Front Desk Agent

    4 days ago

    Seattle, United States Crowne Plaza Seattle - Downtown Full time

    ResponsibilitiesApproach all encounters with guests and associates in a friendly service oriented manner.Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.Handle check-ins and check-outs in a friendly efficient and courteous manner.Fully comprehend...

  • Front Desk Receptionist

    4 weeks ago

    Seattle, United States Hair Club Full time

    ** Front Desk Receptionist - Seattle** **Job Category****:** Field- Administrative **Requisition Number****:** FRONT002523 Showing 1 location **Job Details** **Description** **A Day in the Life of a Client Service Coordinator :** You'll be responsible for the center's administrative and office support functions along with any activities: * Facilitating new...

  • Accounting Technician II

    2 days ago

    Seattle, United States City of Seattle Washington Full time

    The Seattle Fire Department is seeking an Accounting Technician II to support our Services Division. This division helps provide the department will all necessary equipment, vehicles and tools. The Accounting Technician II will process invoices, audi Technician, Accounting, Processing, Account, Training

  • IT Support Specialist with Security Clearance

    4 weeks ago

    Seattle, United States TEKsystems co Allegis Group Full time

    **THIS POSITION MUST HAVE AN ACTIVE SECRET CLEARANCE AND BE ABLE TO WORK ON-SITE, NO REMOTE** 1. 2-4 years of experience in PC/Desktop support2. CompTIA A+/ CompTIA Net+/ CompTIA Sec+ (must have one of these certs; any of the 3 acceptable)3. Active Secret ClearanceUnder general supervision, the candidate will provide second-tier support to end-users for PC,...

  • Front Desk Administrator

    6 days ago

    Seattle, United States Mindful Support Services Full time

    Job DescriptionJob DescriptionAre you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality...