Help Desk Technician
3 weeks ago
Robert Half is looking for a part-time IT Help Desk Technician for a local non-profit based in Seattle, Washington. This position is 100% onsite in Seattle, Washington
Duration: Short-term contract (6-12 weeks)
Schedule: Monday-Friday (8 AM – 1:30 PM) 20-25 hours weekly.
Responsibilities:
- Onsite and hands-on support for employee’s both remotely and onsite.
- Troubleshoot end-user support items such as laptops, desktops, printers, scanners, mobile/smart phones related to desktop infrastructure, in accordance with department standards and security policies.
- Assist with users’ accounts password resets, account creation/deletion through active directory and Office 365.
- Maintain communication with users on incidences through ticketing system until completion.
- Install/upgrade new company supported software to users.
- Track inventory of IT assets.
- Assist systems administrator with server maintenance and networking.
Requirements:
- 3 years of experience in Help Desk Support and/or related fields.
- Proven experience support Microsoft 365 applications (OneNote, Teams, Outlook).
- Experience supporting Ticketing queues through ticketing systems.
- Experience with Azure Active Directory/AD – group policies/permissions.
- Basic knowledge of security best practices.
- Solid understanding/ability to read networking maps.
Nice-to-Haves:
- Bilingual in Spanish (preferred)
- Certifications in Network+, CCNA and/or Microsoft Azure.
- Functional and working knowledge Windows Server experience.
- Knowledge of LAN/WAN, VPN and/or Wi-fi.
The pay range for this position is $25/hour to $30/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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