Front Desk Agent

2 weeks ago

Seattle, United States Crowne Plaza Seattle - Downtown Full time

Responsibilities

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
  • As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members.
  • Maintain working knowledge of all property amenities as well as any special events, local area attractions, and things to do around the hotel.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Perform other duties as assigned.


Qualifications

  • High School diploma or equivalent required; College course work in related field helpful. 
  • Experience in a hotel or a related field preferred. 
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
  • Must be able to convey information and ideas clearly. 
  • Must be able to evaluate and select among alternative courses of action quickly and accurately. 
  • Must work well in stressful high pressure situations. 
  • Must be effective in handling problems, including anticipating preventing identifying and solving problems as necessary. 
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
  • Must be able to work with and understand financial information, data and basic arithmetic functions. 
  • Must have computer and database proficiency
  • Ability to participate in the creation of an enjoyable work environment 


GREAT BENEFITS AND A FUN ENVIRONMENT

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
  • Employee and Friends & Family discounts at IHG and Aimbridge hotels
  • Holiday Pay
  • Free employee meals
  • Free garage parking
  • Employee recognition celebrations
  • Subsidized Orca cards
  • Advancement opportunities
  • Monetary recognition for new IHG guest member sign ups
  • Gift cards for guest recognition surveys

MEDICAL PREMIUMS FOR EMPLOYEES ARE PROVIDED FREE OF CHARGE


Industry

  • Hospitality


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