Regional Healthcare Operations Manager

Regional Healthcare Security Manager

Salary: $113,000/ yr

Location: New Carrollton, Maryland

Travel: 50-70%

Must be willing to travel %50-%75 of the time throughout the Maryland state area on a regular basis

Description/Job Summary:

The Regional Healthcare Security Manager is responsible for overseeing the security operations and programs within a healthcare facility. Their primary objective is to ensure the safety and protection of patients, staff, visitors, property, and other assets, while maintaining compliance with relevant regulatory requirements. This role requires strong leadership skills, excellent problem-solving abilities, and a deep understanding of security protocols within the healthcare industry.

Responsibilities/Duties:

PROGRAM MANAGEMENT

Staffing

• Ensure staffing numbers are met and remain at the expected fulfillment rate.
• Participate in screening potential candidates to ensure all new hires possess the necessary skills and knowledge to fulfill their roles effectively.
• Work with HR to ensure recruitment of high-quality candidates, onboarding and training, performance management, and managing any subcontracted services.
• Oversee the coordination of shift schedules, assignments, and overall coverage to maintain a consistent security presence across the facility with either BCI or subcontractor employees.
• When needed, fulfill job duties and qualifications of a Security Officer or Supervisor
• Manage the sub-contractor’s day-to-day assignments and ensure proper support from sub-contractor branch and assigned leadership team

Governance

• Host team meetings to ensure alignment with day-to-day responsibilities and long-term goals
• Attend management calls with Regional Vice President & National Support Services as necessary
• Prepare, update, oversee, and implement annual site assessments, site audits, and security management plans
• Oversee and maintain site post orders for all posts and shifts
• Develop site improvement plans as required

Compliance

• Learn, adhere and manage to company policies and procedures
• Maintain compliance with local, state, and federal regulations
• Ensure compliance with regulatory bodies
• Adhere to company requirements, contract requirements, the BCI contract and union CBA

Training & Education

• Onboard new staff members to ensure they are highly trained, knowledgeable of healthcare security, and of their job duties
• Ensure all employees on the contract are in compliance with training requirements
• Provide ad-hoc training, drills and plans to continue high quality service
• Stay abreast of emerging security trends, and regulatory changes, and incorporate relevant updates into training materials and procedures

Program Measurement & Analysis

• Track and use security data to inform business planning strategies, make recommendations, write business cases, monitor, and escalate risks and trends
• Prepare and submit high-quality, detailed, and accurate reports by hand, or with a reporting system and conduct quality review of staff reports

Communication

• Communicate in a courteous, respectful, and pleasant manner to the security team, customer, visitors, and members
• Present a professional image of BCI, the customer and the Security Department
• Manage key relationships with local and regional clients

SECURITY OPERATIONS

Access Control

• Oversee badging creation for clients, guests, patients, and visitors
• Control access to high-risk locations
• Perform emergency lock-downs as required
• Manage security of IT rooms and equipment

Incident Management

• Ensure the delivery of high-quality incident reporting within CORE system
• Reconcile Violent Incident Reports with Security Incident Reports (only in CA & WA)
• Respond and/or dispatch officers to incidents and calls for service
• Escalate high-impact incidents to client team
• Develop analysis and recommendations for incidents requiring better service
• Conduct thorough investigations either personally or through subordinate

Threat Management

• Analyze and identify risks, gaps, and implement countermeasures
• Apply complex concepts, develop creative solutions, and drive innovation
• Engage and attend threat management committee meetings as needed
• Foster a culture of security consciousness among all stakeholders by promoting awareness campaigns, workshops, and ongoing communication

Security Systems

• Oversee access control systems, including electronic locks, badge readers, and surveillance cameras, to regulate entry and exit point
• Monitor security systems and alarms for potential breaches, promptly investigating and addressing any detected anomalies or incidents
• Participate in nationally run technology pilots and provide user feedback and data
• Share video and necessary footage for investigation purposes

Security Staff Supervision

• Responsible for the oversight and day-to-day management of security staff.
• Evaluate and document staff performance, issue performance reviews, and corrective action plans.
• Manage succession plans and ongoing team development
• Foster a strong, collaborative, and inclusive working environment
• Coach, develop, and manage the Assistant Manager and/or Site Supervisors.
• Conduct annual performance evaluations consistent with company protocol
• Facilitate employee engagement by developing a culture of respect, inclusivity, collaboration, and acknowledgement

Customer Service

• Attend client meetings & huddles
• Collaborate with cross-functional teams, such as facility management, human resources, and legal to integrate security measures into various operational processes
• Respond to all requests and interact with the client in a polite, professional, and helpful manner

Required Skills:

• Analytical mindset and problem-solving skills to assess risks, make sound decisions, and implement effective security measures
• Computer proficiency
• Excellent communication skills – verbal and written
• Familiarity with security technologies
• Strong knowledge of healthcare security regulations
• Exceptional leadership skills
• Ability to handle sensitive information
• Ability to respond to emergency situations as required
• Ability to work in a stressful environment
• Experience training and developing a diverse team
• Business acumen
• Experience with build

Required Experience:

• 8+ years related experience in managing security operations of a comparable size and complexity to the assigned locations, including any appropriate combination of healthcare industry, law enforcement, or military police experience that included management responsibility.

Required Qualifications:

• Valid state driver’s license or state issued identification card
• State Regulated Guard Card

Preferred Qualifications

• Certified Healthcare Protection Administrator License (CHPA)

COMPANY BENEFITS INCLUDE

• Company benefits include – see all the details at www.bci-toolkit.com/benefits
• Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
• Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.
• Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.
• Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
• Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
• Employee Assistance Program - Through Guardian’s WorkLifeMatters program. 100% paid by BCI.
• Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
• Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
• Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability, supplemental, and life plans offered by Aflac and TransAmerica.
• Annual Raises - wage increase every January
• Paid Time Off
• Recognition Programs
• Training & Career Development