Facilities Coordinator
Found in: Appcast US C2 - 2 weeks ago
Job Description Summary
- The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.
Essential Functions and Responsibilities
- Pay: $26hr-$29hr.
- Shift: Monday-Friday (7:00am-3:30pm or 8:00am-4:30pm).
- Provide general overall facility management services, including continuous monitoring of office/facility.
- Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
- Follow up with clients to ensure customer satisfaction.
- Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action.
- Remain knowledgeable regarding all operational aspects of building systems.
- Coordinate with outside contractors for the service and repairs of equipment.
- Follow protocol for effective building-specific maintenance and safety procedures.
- Maintain on-going communication with contractors, client, and team.
- Assist with site inspection within the assigned building portfolio.
- Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
- Report on open and closed work orders and check the status of open work orders with the assigned party.
- Request, review, and submit work orders, bids, and proposals from vendors.
- Verify final invoice pricing and process payments in a timely manner.
- Assist in the monitoring and assessment of vendor performance.
- Train vendors on work order and billing procedures.
- Manage complex work orders such as environmental issues and disaster recovery.
- Manage service and performance of vendors and landlords for timely completion of jobs.
- Create and record appropriate written communication between all parties.
- Schedule and document maintenance and repairs on building equipment.
- Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
- Provide process and procedures training and direction to new associates.
- Coordinate special events in support of client.
- Assist with measuring and reporting key performance indicators against service level agreements.
- Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.
Important Education
- High school diploma or a General Equivalency Diploma (GED) required.
- Associates or Bachelors degree in facilities management, building, business or other related field preferred.
Important Experience
- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity.
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
- Previous customer service experience.
- Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.
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