Facilities Coordinator

2 weeks ago

San Juan Capistrano, United States C&W Services Full time

Job Description Summary

  • The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.


Essential Functions and Responsibilities

  • Pay: $26hr-$29hr.
  • Shift: Monday-Friday (7:00am-3:30pm or 8:00am-4:30pm).
  • Provide general overall facility management services, including continuous monitoring of office/facility.
  • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
  • Follow up with clients to ensure customer satisfaction.
  • Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action.
  • Remain knowledgeable regarding all operational aspects of building systems.
  • Coordinate with outside contractors for the service and repairs of equipment.
  • Follow protocol for effective building-specific maintenance and safety procedures.
  • Maintain on-going communication with contractors, client, and team.
  • Assist with site inspection within the assigned building portfolio.
  • Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.
  • Report on open and closed work orders and check the status of open work orders with the assigned party.
  • Request, review, and submit work orders, bids, and proposals from vendors.
  • Verify final invoice pricing and process payments in a timely manner.
  • Assist in the monitoring and assessment of vendor performance.
  • Train vendors on work order and billing procedures.
  • Manage complex work orders such as environmental issues and disaster recovery.
  • Manage service and performance of vendors and landlords for timely completion of jobs.
  • Create and record appropriate written communication between all parties.
  • Schedule and document maintenance and repairs on building equipment.
  • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
  • Provide process and procedures training and direction to new associates.
  • Coordinate special events in support of client.
  • Assist with measuring and reporting key performance indicators against service level agreements.
  • Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.


Important Education

  • High school diploma or a General Equivalency Diploma (GED) required.
  • Associates or Bachelors degree in facilities management, building, business or other related field preferred.


Important Experience

  • A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity.
  • Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
  • Previous customer service experience.
  • Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred.

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