Senior Service Desk Analyst

Found in: Appcast US C2 - 2 weeks ago

Kent, United States Insight Global Full time

Day-to-Day

An employer in Kent, WA is looking for a SR IT Technical Analyst to join as a member of the IT Infrastructure team for the deployment, management, support, and testing of Infrastructure systems and end-user computing systems to help set, implement and enforce IT standards across all computing platforms. They will manage and resolve incidents, fulfill requests, provide best-in-class white-glove support for users as required and provide support for the IT Service Desk call and ticket queues as required

**Will travel to other sites either in Washington or Oregon (this will only happen once or twice every 6 months)


Desired Skills:

  • 2-4 years relevant experience
  • Valid driver's license and have access to reliable to transportation
  • Knowledge and experience administering and support multiple aspects of technical infrastructure and end-user computing.
  • Strong familiarity with Microsoft services and solutions (Windows Server, Active Directory, Group Policy, DNS, DHCP, Office365 and MS Exchange, SharePoint, SCCM, MDOP, Skype/Teams, software licensing, software distribution, Windows image management)
  • Strong familiarity with Mobile device management (Avalanche, IBM Maas360, Airwatch, Intune, iOS, Android, Ruggedized form factors (RF, voicepick, tablets), Cellular technology and phone line management.
  • Familiarity with Core Infrastructure services such as Hosting, Storage and Backup (Windows, SQL serve, VMware, VEEAM, Citrix, SAN, IIS, IBM iSeries)
  • Familiarity with Networking solutions and concepts (Cisco Network security, route, switch, SD-WAN)
  • Familiarity with Voice/Telephony (Cisco CUCM, UCCX, CUAC, SIP Trunking, Softphones, call flow, call routing, PBX systems)
  • Experience with ServiceNow or other ITSM tool, Asset management)

Plusses

  • Microsoft, Cisco, A+, ITIL or other relevant certifications preferred


Compensation:

$28.50/hr to $30/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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