Operations Agent

3 weeks ago

Seattle, United States Solomon Page Full time

We are seeking candidates with strong customer service experience, preferably in the airline or hospitality industries. The right candidates for this role will have a mature attitude with strong computer skills and a passion for listening and providing solutions for their customers. You enjoy working in a fast-paced environment and having the opportunity to learn new skills and software. In this role you will be trained in all technical tools and processes to assist you in becoming successful in this role. You will become an instrumental part of a team that works together to identify, analyze, and resolve challenges to the benefit of all parties. This position will be located on site in Seattle.


  • Rate: $25 an hour per hour depending on experience


Responsibilities:


  • Serve as on-site liaison with the airline partner, providing support.
  • Process client requests received through system.
  • Assess customer needs and respond in a timely and professional manner.
  • Follow-up on all client requests and transactions to ensure client satisfaction.
  • Escalate items of critical nature that require management involvement.
  • Negotiate with vendors to achieve the best outcome for the client and company.
  • Resolve client disagreements in a calm and professional manner.
  • Research and present solutions to satisfy client needs based on facts.
  • Effectively use phone, email, fax, and Reservation Systems.
  • Adapt to needs arising from the changing dynamics of schedules and unforeseen situations.
  • Learn and maintain knowledge of processes and software to provide high level customer service.
  • Achieve and maintain passing score on initial and ongoing training.


Required Qualifications:


  • Prior Customer Service experience in a fast-paced call center environment.
  • Must be available to work weekends and holidays.
  • Excellent Interpersonal skills with professional telephone etiquette.
  • Available to work extended hours.
  • Excellent verbal and written communication skills.
  • Excellent computer skills,
  • Willingness to learn and successfully apply skills throughout ongoing training.
  • Open to hearing constructive feedback.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Second language. Prior experience with hotel reservation systems, and airline reservation systems.
  • Knowledge of airline crew scheduling is a strong plus.


If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Our teams, comprised of subject matter experts, develop an interest in your preferences and goals and we act as an advisor for your career advancement. Solomon Page has an extensive network of established clients which allows us to present opportunities that are well-suited to your respective goals and needs – this specialized approach sets us apart in the industries we serve.

About Solomon Page


Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.


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