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Community Manager

2 months ago

Washington, United States District Offices Full time

About the Role: The goal of the Community Manager is to imprint a memorable impression on potential and existing clients, as well as visitors for both District Offices and our clients. The Community Manager will exhibit professionalism in their appearance, and behave in a friendly, smart, and courteous manner towards our clientele, whether it be over the phone or in person. These qualities are essential to being a successful Community Manager at District Offices.


Essential Duties & Responsibilities:

  • Provide executive office services by engaging a diverse network of clients in a high energy, and technologically advanced co-working space.
  • Resourcefully operate all office equipment: Virtual meetings / Teleconference Software / Hardware, Copier, Computers, Printers, Scanners, and Facsimile Machines.
  • Support social media marketing efforts by providing content for marketing agency
  • Gain a clear understanding of the clients to ensure the best possible handling of requests, visitors, and service requirements
  • Handle all accounts payable (AP) and accounts receivable (AR)
  • Answer all incoming calls in a professional and efficient manner. Have a good understanding of telephone answering software: Multi-switch telephone lines.
  • Maintain in District Offices approved formats, an accurate and up-to-date log of all client account codes, telephone numbers, and other important information.
  • Assist clients with amenities of the center and area by recommending hotels, restaurants, taxi/limo, courier services, etc. as necessary
  • Open and close front desk daily
  • Attend to client and guest needs by facilitating incoming event planning queries by customizing and executing memorable experiences.
  • Sign for deliveries and receive daily incoming mail for our clients.
  • Independently perform administrative support, including sustaining all business center/ community cafe inventory, while simultaneously managing front desk interactions.
  • Prepare/Schedule client and District Offices meeting rooms and equipment needs.
  • Receive and set-up catering assignments.
  • Be knowledgeable of all other center locations, Corporate team, and District Offices’ services.
  • Create marketing packets when required.
  • Ensure that the center is stocked with paper and office/copier supplies.
  • Assist Director of Sales and Operations Manager when needed, i.e. miscellaneous tasks, etc. Daily postings across all platforms.


Other Duties (performed as needed and/or required):

  • Explain telephone features and voice mail programming to clients as necessary.
  • Perform basic phone troubleshooting as required.
  • Assist with coffee and office supply inventories.
  • Assist with outgoing mail, including sorting, forwarding, packaging and proper postage.
  • Assist with the overall cleanliness and maintenance of the center, including spot cleaning.
  • Assist with center security, including locking/unlocking doors.
  • Prepare and configure offices for new clients, including welcome packets.
  • Serve as backup to other similar positions at other locations. May provide backup assistance to other centers as needed or required.


Essential Knowledge, Skills & Abilities:

  • Ability to problem solve and multi-task
  • Demonstrate a positive, pleasant, and professional demeanor.
  • Demonstrate exceptional communication skills.
  • Demonstrate strong organizational skills, ability to prioritize workload, and work efficiently with minimal supervision.
  • Ability to operate office equipment and technology such as computers, printers, scanner & support software, telephones, facsimile machines, postage scales, and copier.
  • Possesses exceptional customer service skills.
  • Effectively manages company specific software programs.
  • Knowledge of Microsoft Office suite, including Word, Excel, and Outlook.
  • Knowledge of social media marketing current best practices.
  • Experience planning social media programs.
  • Planning, managing, and executing social media initiatives.
  • Experience with event planning is a plus.


Education and Experience Required:

  • College degree preferred
  • Minimum 6 months experience in an office environment in a similar position


District Offices is an equal opportunity employer.