Senior Desktop Support Engineer

2 weeks ago

Boston, United States firstPRO, Inc Full time

Job Summary

We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be responsible for diagnosing complex technical issues, implementing solutions, and collaborating with other IT teams to ensure optimal system performance. The Desktop Support Engineer will act as an escalation point for support teams, offering In-depth expertise.


Key Responsibilities

  • Advanced Troubleshooting: Diagnose and resolve escalated technical issues related to hardware, software, and network environments, focusing primarily on Windows-based systems.
  • User Support: Provide remote and on-site support to end users, ensuring efficient resolution of issues related to desktop systems, applications, and peripherals.
  • Escalation Point: Serve as the highest-level escalation for complex technical problems not resolved by Tier 1 and Tier 2 support teams.
  • System Administration: Administer and maintain desktop configurations, including updates, patches, and security settings on Windows systems.
  • Collaboration: Work closely with network engineers, system administrators, and other IT teams to resolve cross-functional issues.
  • Documentation: Create, maintain, and update knowledge base articles, support documentation, and troubleshooting guides for recurring issues.
  • Training and Mentorship: Provide technical guidance and training to Tier 1 and Tier 2 support teams, ensuring they are equipped with the knowledge to handle more advanced support issues.
  • Root Cause Analysis: Conduct detailed analysis to identify the root cause of recurring technical problems, developing long-term solutions to prevent future issues.
  • Project Support: Participate in or lead small-scale IT projects, such as system upgrades, migrations, and new technology rollouts.


Required Skills & Qualifications:

  • Experience: 7+ years of experience in a desktop support or technical support role.
  • Technical Proficiency:
  • Strong expertise in Windows operating systems (Windows 10/11).
  • Experience with Microsoft Office 365, Active Directory, and Windows Group Policy management.
  • Familiarity with ITSM tools (e.g., ServiceNow) for ticket management.
  • Experience in scripting languages such as PowerShell is desirable.
  • Soft Skills:
  • Strong problem-solving skills and ability to think critically.
  • Excellent communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
  • Ability to work independently and handle multiple tasks simultaneously.
  • Customer-focused mindset with a dedication to providing excellent support.


Education & Certifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator, CompTIA A+, Network+) are preferred.

  • Desktop Support Engineer

    1 week ago

    boston, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...

  • Desktop Support Engineer

    2 weeks ago

    Boston, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...

  • Desktop Support Engineer

    2 weeks ago

    Boston, United States FirstPRO Full time

    firstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...

  • Desktop Support Engineer

    2 weeks ago

    Boston, United States firstPRO, Inc Full time

    firstPRO is now accepting resumes for a Senior Desktop Support Engineer role in Boston, MA. This is a direct hire role and onsite 2-3 days per week.We are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be...

  • Senior Desktop Support Engineer

    3 weeks ago

    Boston, United States Bain Capital Full time

    BAIN CAPITAL OVERVIEW We are one of the world's leading private investment firms with approximately $185 billion in assets under management that creates lasting impact for our investors, teams, businesses and the communities in which we live. Founded in 1984, we pioneered a consulting-based approach to private equity investing, partnering closely with...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Partners Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Desktop Support Engineer

    3 weeks ago

    Boston, United States Cannon Search Full time

    Great opportunity for a Desktop Support Engineer. You will be responsible for troubleshooting level 1-3 technical issues via deskside, phone, email and remote support. Will also assist with deployments, upgrades and migrations company wide. This role reports to the Help Desk Manager and will support 50+ users locally as well as remote users. This is a...

  • Senior Desktop Support Engineer

    1 week ago

    boston, United States firstPRO, Inc Full time

    Job SummaryWe are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be responsible for diagnosing complex technical issues, implementing solutions, and collaborating with other IT teams to ensure optimal system...

  • Senior Desktop Support Engineer

    1 week ago

    boston, United States firstPRO, Inc Full time

    Job SummaryWe are seeking an experienced Desktop Support Engineer to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate will be responsible for diagnosing complex technical issues, implementing solutions, and collaborating with other IT teams to ensure optimal system...

  • Desktop Systems Engineer

    4 days ago

    Boston, Massachusetts, United States CyberTec Full time

    Job Title:Desktop Systems EngineerJob Summary:CyberTec is seeking a skilled Desktop Systems Engineer to join our team. As a Desktop Systems Engineer, you will be responsible for designing, implementing, and maintaining desktop and laptop images for all models of hardware supported by the client.Key Responsibilities:Design and implement desktop and laptop...

  • Desktop Systems Engineer

    3 weeks ago

    Boston, Massachusetts, United States CyberTec Full time

    Job Title:CyberTec is seeking a skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for designing, implementing, and maintaining desktop and laptop images for all models of hardware supported by our client.Key Responsibilities:Work with the Server and Applications teams to test major Windows Operating System releases...

  • Desktop Support Engineer

    5 months ago

    Boston, United States Syntricate Technologies Full time

    Required: Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions creating and tracking incidents via service now hardware ordering - responsible for receiving and delivering hardware. coordinating new hires/interns/coops - working closely with TBM RMA requests with various vendors hardware...

  • Senior .NET Desktop Application Software Engineer

    5 days ago

    Boston, Massachusetts, United States Lutron Electronics Co., Inc Full time

    Job SummaryLutron Electronics Co., Inc is seeking a highly skilled Senior .NET Desktop Application Software Engineer to join our team. As a key member of our software development team, you will be responsible for designing, developing, and deploying high-quality desktop applications using .NET technologies.Key Responsibilities- Design and develop desktop...

  • Desktop Support Specialist

    4 days ago

    Boston, Massachusetts, United States FirstPRO Full time

    FirstPRO is seeking a skilled Desktop Support Specialist to join our team in Boston, MA. This is a direct hire role that requires onsite work 2-3 days per week.We are looking for an experienced Desktop Support Specialist to provide advanced troubleshooting and resolution support for end users within a primarily Windows-based environment. The ideal candidate...

  • Senior Desktop Engineer

    1 week ago

    boston, United States The Phoenix Group Full time

    What You Will Do:Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.Provide advanced troubleshooting for complex issues related to the client operating...

  • Senior Desktop Engineer

    1 month ago

    Boston, United States The Phoenix Group Full time

    What You Will Do:Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.Provide advanced troubleshooting for complex issues related to the client operating...

  • Senior Desktop Engineer

    3 weeks ago

    Boston, United States The Phoenix Group Full time

    What You Will Do:Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.Provide advanced troubleshooting for complex issues related to the client operating...

  • Senior Desktop Engineer

    1 week ago

    boston, United States The Phoenix Group Full time

    What You Will Do:Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.Provide advanced troubleshooting for complex issues related to the client operating...

  • Desktop Support Engineer

    5 months ago

    Boston, United States Nscglobal Full time

    Overview NSC Global is currently looking for a Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial...

  • Desktop Support Engineer

    2 weeks ago

    Boston, United States Smart IT Frame LLC Full time

    Hi AllJob Title: Desktop Support Engineer - MLLLocation: Boston, MA (Onsite)ContractMust Have:Desktop Support at an Enterprise levelLife Science Manufacturing site support knowledge, Lab supportHealth Care / life Sciences domain KnowledgeExcellent communication skillsJob Description/ ResponsibilitiesMLL Systems Support: Provide on-site Level 2 support for...