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Senior Desktop Engineer

2 months ago

Boston, United States The Phoenix Group Full time

What You Will Do:

  • Design, develop, and maintain the architecture for Microsoft Windows clients, leveraging industry best practices.
  • Test and validate new applications and changes to ensure compliance with the firm's technology standards and compatibility with existing systems.
  • Provide advanced troubleshooting for complex issues related to the client operating system and standard applications.
  • Oversee the successful testing, implementation, and transition of solutions into production environments.
  • Identify and design detailed technology solutions tailored to specific business needs.
  • Manage desktop security updates, ensuring a disciplined approach for timely implementation.
  • Automate the deployment of applications, patches, hot-fixes, and security updates.
  • Collaborate with vendors and third-party integrators to deliver application solutions and resolve ongoing issues.
  • Effectively manage software life cycles and contribute to budget planning.
  • Develop and maintain Group Policies (GPO) as well as the Windows client image.
  • Establish technical standards for the secure and reliable integration of new technologies within the Windows client environment.
  • Create and document firm standards for desktop technologies in partnership with leadership.
  • Manage changes in the production desktop environment.
  • Resolve escalated incidents using strong problem management skills.
  • Lead cross-functional team projects to implement new or updated technologies.
  • Exhibit professionalism and quality service, maintaining a positive attitude in all interactions with internal teams, clients, and vendors.
  • Manage and update both physical and virtual desktop environments, including related images.
  • Oversee and troubleshoot the Horizon View VDI infrastructure (including Horizon View, vSphere, vRealize Operations, etc.) and associated desktops.
  • Conduct maintenance in line with IT change management policies.
  • Provide user support and guidance to IT staff, including documentation and hands-on demonstrations of troubleshooting techniques.


Who You Are:

  • BA/BS degree or equivalent experience.
  • 5-7+ years of experience in relevant technologies and business skills.
  • Proficient in Microsoft Windows desktop operating systems.
  • Experienced in developing and maintaining Group Policies (GPO) and Active Directory.
  • Skilled in PowerShell, VB (Visual Basic), or other scripting languages.
  • Knowledgeable in application packaging with Flexera AdminStudio or similar technologies.
  • Experienced in deploying software using enterprise tools like Microsoft Endpoint Configuration Manager (MECM).
  • Strong understanding of application installations on Microsoft Windows platforms.
  • Familiar with VDI technologies, especially VMware Horizon.
  • Working knowledge of VMware vCenter and the image creation process using MECM.
  • In-depth knowledge of Windows client security configurations and best practices.


Additional Knowledge in One or More Areas:

  • Updating applications in Citrix XenApp.
  • Client security and encryption solutions, such as Microsoft BitLocker.
  • Familiarity with anti-virus technologies.
  • Understanding of network communication protocols (TCP/IP, HTTP, SSL/TLS).
  • Strong customer service orientation and ability to build effective working relationships with peers and management.
  • Ability to resolve issues independently following established policies and procedures.
  • Knowledge of ITIL Service Management principles.
  • Capability to manage multiple tasks and competing priorities effectively.
  • Experience in managing projects on time and within budget, including writing project charters.
  • Ability to develop and document standard operating procedures.
  • Experience in a law firm or professional services environment.
  • Availability for rotating on-call support for after-hours needs and escalations.