Employee Navigator Account Management Specialist

7 days ago

Jacksonville, United States Ascendo Resources Full time

Account Manager – Employee Navigator

Jacksonville, FL

Direct Hire


Overview

Rapidly growing PEO firm that helps insurance brokers, carriers, and employers implement and utilize the latest technology to help reduce cost, make the enrollment process simple, and enable our partners to provide their customers with excellent customer service and support. We have a passion for solving customer problems and have unique solutions to help avoid common mistakes that doom technology solutions.


Expectations

  • Our organization values a set of core principles that we expect every employee to exemplify.
  • If you say you are going to do it, do it. We value delivery and transparency both internally and externally. Your clients and coworkers will always appreciate someone that routinely lives up to commitments. If a roadblock occurs that genuinely cannot be managed to meet an expected commitment, we expect immediate transparency with potential impact to the timeline/project as well as suggested solutions.
  • Be easy to work with. We ask that every member of our team habitually go out of their way to ensure our customers have the best service experience possible. Our employees show the same diligence when dealing with teammates within the organization, as well. Our employees are naturally wired to enable the happiness of others.
  • We strive to create a company culture that provides high quality service with unparalleled integrity and commitment to both customers and teammates.
  • Regardless of role, all employees are actively encouraged to be a:
  • Talent Scout – We are always looking for great people and encourage our team members to actively keep an eye out for potential teammates. Nobody understands the company culture and expectations better than those that personify our values daily.
  • Innovator – team members are not just encouraged but expected to contribute new ideas for both process and technologies. Our teammates are more than order takers


The Purpose of Your Role

You will partner with clients to ensure their enrollment needs are being serviced within timelines and with a high level of quality. Your natural ability to build and strengthen relationships, coupled with your high level of technical and industry knowledge will allow you to solidify business partnerships and help expand our client base by providing best-in-class customer service experiences. This is a key role that will have high visibility in our growing firm.


Day-to-Day

  • Analyzing data to help provide clients with key information to make decisions
  • Act as liaison between technology vendor, clients, and company
  • Perform root-cause analysis and issue resolution for the ongoing operation and maintenance of technology solutions.
  • Fill multiple roles simultaneously to meet deadlines, ensure quality, and augment teams when necessary.
  • Will work beyond standard business hours to ensure that initiatives and deliverables are completed on time, within budget, and with quality.


Skills

  • Ability to stay poised and calm in difficult situations. The fourth quarter can be hectic in the health insurance industry and the issues can range from something as simple as checking to ensure that an email has been sent to helping to build an entire workflow in an enrollment platform. In either case your mission remains the same: help our client feel more confident, make informed decisions, and solve the issue quickly and with high quality.
  • You are extremely open to both giving and receiving feedback. Our organization thrives on new ideas, creative solutions, and continuously examining the strengths and weaknesses of existing people and processes.
  • You have an unwavering commitment to your customers that is not bound by standard business hours. Are you willing to professionally respond to an email from a client after hours? If so, this role could be for you.
  • You have unusually high-quality standards and attention to detail. You will succeed in this role if the drive to own and perfect processes and relationships are personal motivators.
  • You have a continuous desire to learn and a dedication to study new concepts, processes, and technologies to provide highly personalized service to your clients and fellow teammates.
  • You have experience working with health and life benefits and enjoy the satisfaction of facilitating the benefits and welfare of our partner’s employees.


Extras

  • EDI experience
  • Experience with bSwift, Selerix, Employee Navigator, PlanSource, or other enrollment platforms
  • Proficiency in MS Excel, including a strong knowledge of VLOOKUP’s and pivot tables
  • Want to make a long-term commitment to a customer centric technology firm


“Ascendo is a certified minority owned staffing firm, we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service or any non-merit factor.”

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