Bilingual Customer Service Representative

1 day ago


Phoenix, United States TSR Consulting Services, Inc. Full time

81059


TSR is a premier National U.S. Staffing company with over 50 years of staffing excellence.


Our client, a leading insurance company is hiring a Bilingual Customer Service Representative. Please ONLY local candidates to Phoenix AZ. MUST be FLUENT in Spanish. MUST have 3-5 years’ experience in Insurance.



Job Hours: 7:30am-8:00pm central time, some Saturday hours may be required.


Work Location: Phoenix AZ


Pay: $23-24/hour W2 42-44K


Responsibilities:

• Support the contact center by servicing customers through inbound/outbound calls and emails

• Ideal candidate thrives in a fast-paced environment, demonstrates attention to detail, excels in communication, and possesses strong problem-solving skills

• The primary goal is to deliver exceptional customer experiences

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

• Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner

• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries

• Proficient in computer skills, multi-application navigation and multi-tasking



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