Bilingual Customer Service Representative

2 days ago

Phoenix, United States ICONMA Full time

Our Client, a Property and Casualty Insurance company, is looking for a Bilingual Customer Service Representative for their Phoenix, AZ location.

Responsibilities:

  • The Client Representative role supports the Client contact center by servicing customers through inbound/outbound calls and emails.
  • Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills.
  • The primary goal is to deliver exceptional customer experiences.
  • In addition, assisting with functions that include but is not limited to:
  • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries
  • Maintain performance and quality standards
  • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience
  • Ability to learn the basic concepts of personal lines insurance principles and client and Combined products offered to our client customers
  • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller
  • Assist with special requests as needed.
  • Complete additional tasks and other projects/duties as assigned

Requirements:
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
  • 3-5 years' experience of Insurance background
  • Customer- focused mindset and dedication to providing exceptional service to employees
  • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Accepts accountability

Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

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