Bilingual Healthcare Customer Service

3 weeks ago

Phoenix, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Bilingual Healthcare Customer Service

Main location: Onsite in Phoenix, AZ 85008 (Training will be two weeks in Mesa, AZ 85204)

Contract timeline: 3 – 6 months contracted (potential to convert based on need)

Schedule: 8AM – 5PM

Pay Range: $17.50 per hour

Responsibilities:

  • Greeting incoming patients, checking patients in and out for appointments.

  • Scheduling services; appointments, transportation.

  • Completing insurance verifications and authorizations.

  • Provide accurate information regarding products, services, and policies.

  • Handle and resolve customer complaints and issues with empathy and efficiency.

  • Maintain detailed and accurate records of customer interactions.

  • Collaborate with other departments to ensure customer satisfaction.

  • Assist in the coordination of services and appointments.

  • Stay up to date with company policies, procedures, and services.

  • Perform other related duties as assigned.

Requirements:

  • Bilingual in Spanish is required

  • Prior experience as a Customer Service Representative in a medical front office environment.

  • Experience in working with SMI populations.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving abilities and attention to detail.

  • Ability to handle a high volume of calls in a fast-paced environment.

  • Proficient in using computer systems and software related to customer service.

  • High school diploma or equivalent; additional qualifications will be a plus.



Pay Details: $17.50 per hour

Search managed by: Katherine Geanetta

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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