Desktop Support Specialist

3 days ago


Dallas, United States Franklin Fitch Full time

Do you want to provide exceptional desktop support in a dynamic IT environment?

Are you looking for a role that values client satisfaction and operational excellence?


If these questions resonate with you, you may be a great fit for this opportunity This firm is seeking an experienced Desktop Support Professional to deliver top-notch helpdesk and systems support. You’ll work collaboratively to support over 200 users across a diverse technology landscape, including Windows and MacOS devices, Apple mobile devices, Hybrid AD, and M365.

This role involves hands-on troubleshooting, white glove support, and facilitating employee onboarding and offboarding.


What you need:

  • 5+ years of experience in IT Support.
  • Strong expertise in Windows 10/11, Active Directory, and M365.
  • Familiarity with MacOS and iPhone support.
  • Experience with endpoint management, patching, and security platforms.
  • Excellent customer service and communication skills.
  • Positive attitude and resourcefulness in troubleshooting.
  • Experience with SCCM, Intune, and ITIL processes is a plus.
  • Relevant certifications like A+, M365 Fundamentals, or Security Fundamentals are preferred.


What you will receive:

  • Highly competitive compensation package.
  • 401k with company match.
  • Vacation, sick time, and company-paid holidays.
  • Multiple medical plan options.


If this opportunity sounds interesting to you, please apply now



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