Sr Desktop Support Engineer
1 month ago
Overview
We are seeking a highly skilled and experienced Sr Desktop Support Engineer to join our dynamic IT team. The ideal candidate will provide day-to-day technical support to employees for internal desktop systems hardware and software, as well as support for network, basic server, and storage infrastructure for over 200 users.
Key Responsibilities
- Provide technical support to employees for internal desktop systems hardware and software along with network, basic server, and storage infrastructure for 200+ users.
- Install, configure, and troubleshoot Windows 10 and MacOS devices, smartphones, and network equipment in a heterogeneous environment.
- Manage Users and Computer Objects in Active Directory in a hybrid environment.
- Perform Windows imaging and proactively research and drive IT towards modern approaches for image management and patching.
- Analyze, install, modify, and support operating systems, databases, and utilities software.
- Responsible for endpoint management, conditional access policies, and security using KACE and Intune. Assess current practices and recommend improvements.
- Support M365 applications, including Office and Teams.
- Participate in and follow ITIL Incident Management and Change Management frameworks.
Qualifications
- Proven experience in providing technical support for both Windows and MacOS environments.
- Strong knowledge of Active Directory management in hybrid environments.
- Experience with Windows imaging and modern image management and patching techniques.
- Proficiency in endpoint management tools such as KACE and Intune.
- Familiarity with conditional access policies and security best practices.
- Experience supporting M365 applications, including Office and Teams.
- Knowledge of ITIL Incident Management and Change Management processes.
- Excellent troubleshooting skills and the ability to work in a fast-paced environment.
- Strong communication and interpersonal skills.
Education and Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 5 years of experience in desktop support or a related IT role.
- Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate, Apple Certified Support Professional, or similar, are a plus.
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