Desktop Support Technician

2 days ago


Dallas, United States Teamware Solutions Full time

Location:

  • Hybrid position (3 days on-site, 2 days remote)
  • 3 days a week on-site at the North Richland Hills (NRH) office in Texas

Must-Have Requirements:

  • 5-7 years of experience
  • Minimum of two years experience supporting end user desktop, laptop, operating systems or has served in a similar role another IT-related position
  • Proficiency in programs such as Service Now. Active Directory, and Microsoft 365
  • Associate degree or bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology
  • Knowledge of computer software, operating systems, hardware, and networking
  • Excellent verbal and written communication skills
  • Good problem-solving and critical thinking skills
  • Able to work in a team as well as independently
  • Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)
  • Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices
  • Troubleshoot Wi-Fi and VPN connection issues
  • Time management and organizational skills
  • Attention to detail
  • Experienced in providing professional and courteous customer service

Flusses

- A + certification for computer technology



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