Desktop Engineer Position

1 week ago


Dallas, Texas, United States Imprimis Group Full time

About the Role

We are looking for a skilled and dedicated Desktop Support Specialist to join our client's team in Coppell, TX.

This is a contract-to-hire position with an estimated salary of $27-32 per hour.

The successful candidate will be responsible for providing technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues.

Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Assist with the setup and deployment of new equipment and technology.
  • Perform regular maintenance and updates to ensure optimal performance of IT systems.
  • Document and track all support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to address complex technical issues.
  • Provide training and guidance to end-users on best practices and IT policies.
  • Ensure compliance with company IT policies and security protocols.
  • Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
  • Deliver outstanding customer service to all employees.


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