Desktop Engineer Position
1 week ago
About the Role
We are looking for a skilled and dedicated Desktop Support Specialist to join our client's team in Coppell, TX.
This is a contract-to-hire position with an estimated salary of $27-32 per hour.
The successful candidate will be responsible for providing technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues.
Responsibilities:
- Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems, software applications, and hardware components.
- Troubleshoot and resolve hardware, software, and network issues in a timely manner.
- Assist with the setup and deployment of new equipment and technology.
- Perform regular maintenance and updates to ensure optimal performance of IT systems.
- Document and track all support requests and resolutions using a ticketing system.
- Collaborate with other IT team members to address complex technical issues.
- Provide training and guidance to end-users on best practices and IT policies.
- Ensure compliance with company IT policies and security protocols.
- Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
- Deliver outstanding customer service to all employees.
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