Customer Service Representative

1 week ago

Westlake, United States zobility Full time

Job Description:

  • Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement.
  • Be the single point of contact for current and new Client customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
  • Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
  • Customer facing operations (i.e. Customer Service, Sales)
  • Order to cash process knowledge
  • Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
  • Supply Chain understanding

Responsibilities:
  • Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
  • Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
  • Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
  • Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
  • Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
  • Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
  • Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
  • Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.
  • Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.
  • Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
  • Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
  • Compliance: Comply with Client Corporate Standards, Global SHE and Sustainability requirements.

Education:
  • Minimal education required for the position: High School Diploma.

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.

  • Customer Service Representative

    4 days ago

    Westlake, Ohio, United States Zobility Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key Responsibilities:Act as a single...

  • Customer Service Representative

    4 days ago

    Westlake, Ohio, United States IMCD Group Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at IMCD Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate order processing, and maintaining a high level of customer...

  • Customer Service Representative

    3 weeks ago

    Westlake, Ohio, United States IMCD Group Full time

    Customer Service Representative Job DescriptionIMCD Group is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Accurately and timely enter customer orders into our ERP...

  • Customer Service Representative

    4 days ago

    Westlake, Ohio, United States zobility Full time

    Job Title: Customer Service RepresentativeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Zobility. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences by being fully accountable for the end-to-end customer journey.Key...

  • Customer Service Representative

    4 days ago

    Westlake, Ohio, United States Infosoft, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Infosoft, Inc. The ideal candidate will have excellent communication skills, a customer-centric mindset, and the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service...

  • Customer Service Representative

    2 weeks ago

    Westlake, Ohio, United States IMCD Group Full time

    Customer Service Representative Job DescriptionIMCD US is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring timely and accurate order processing, and building strong relationships with our customers.Key...

  • Customer Service Representative

    1 month ago

    Westlake, Ohio, United States IMCD Group Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IMCD US. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    4 weeks ago

    Westlake, United States Circle K Full time

    Circle K - 2336 West Wood Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    1 month ago

    Westlake, Ohio, United States Hyatt Place Crocker Park Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at Hyatt Place Crocker Park. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Responsibilities:Provide warm and welcoming...

  • Customer Service Representative

    2 weeks ago

    Westlake, Ohio, United States Area Temps, Inc. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Area Temps, Inc. The ideal candidate will have a minimum of 2 years of experience in Insurance Personal Lines Customer Service/Sales Representative and possess excellent communication and organizational skills.The successful candidate will be responsible for...

  • Customer Service Representative

    3 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    2 months ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    2 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUND IMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    12 hours ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUNDIMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    1 week ago

    Westlake, United States Infosoft, Inc. Full time

    Job Title: Customer Service RepresentativePay Rate: $25 to $28/HRDuration: 7 monthsJob Requisition: HN0010767Location: Westlake, OH (Hybrid)Shift: 8 AM - 5 PMOur client is a global industrial and consumer products manufacturer.We are looking for a Customer Service Representative to deliver an amazing Customer Service Experience (CSX) by being fully...

  • Customer Service Representative

    3 days ago

    Westlake, Ohio, United States Candice Stryker-Irlbacher - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to market our products and...

  • Customer Service Representative

    1 month ago

    Westlake, Ohio, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a friendly and enthusiastic Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, making high-quality pizzas, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent...

  • Customer Service Representative

    5 days ago

    Westlake, Ohio, United States LanceSoft, Inc. Full time

    Job SummaryLanceSoft, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesCustomer Facing Activities: You will be the single...

  • Customer Service Representative

    3 weeks ago

    Westlake, United States IMCD Group Full time

    Customer Service RepresentativeCustomer ServiceRepresentative IMCD US currently has an opening for aCustomer Service Representative. This role is based in our CorporateHeadquarters in Westlake, Ohio. COMPANY BACKGROUND IMCD US is a leadingglobal distribution partner and formulator of specialty chemicals andingredients. An entrepreneurial group founded IMCD...

  • Customer Service Representative

    2 weeks ago

    Westlake, Ohio, United States Domino's Pizza LLC Full time

    Job DescriptionAt Domino's Pizza LLC, we're looking for a friendly and enthusiastic Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service, making high-quality pizzas, and maintaining a clean and safe store environment.Key Responsibilities:Provide excellent...