Technical Support Specialist

4 days ago


Warsaw, United States Compunnel Inc. Full time

Position – IT Analyst with GxP

Location – Warsaw, IN

Work Mode – Onsite

Type – Contract


Job description


Requirement Onsite support

Responsibilities

  • Focused IT primary Point of Contact that can be dispatched to expedite the support participate and support Rapid Response Team triage process and attendsupport Daily Performance Meetings
  • Assist network support team and other infra teams for daytoday troubleshooting and infra projects
  • Assist Client SPOC with Reliability Calls for high priority tickets P1P2 investigation and resolution
  • Helps local hardware support team with checking printers and shopfloor peripherals
  • Provides assistance to the hardware support team for applications or processes
  • Act as coordinator for resolving incidents related to any application support in manufacturing plant
  • Be a SPOC for BUIT Local support and external vendors
  • Resolve connection issues with weighing scales including replacement of defective MOXA and related network components
  • Coordinate with MLL Workstation engineering WESS team to resolve OS and workstation build issues including antivirusmalware related setup and issues
  • Test connectivity for changes to network including wireless and patching
  • Coordinate with application owners to install the client applications and ensure that the applications launch as expected
  • Coordinate with equipment vendors for repair and maintenance
  • Initial troubleshooting for application issues and continue to provide coordinationescalation to resolutionconclusion
  • Support base businessrelated IQOQ testing and technical change control activities


Qualifications

  • Minimum 5 years of experience in handling Site IT support incident management
  • Should be conversant with ITIL process ServiceAsset management
  • Must be knowledgeable in network infrastructure
  • Should be knowledgeable on multiple Operating Systems DBs
  • Should be able to work independently and be ready to provide support offbusiness hours
  • MES knowledge is an added advantage
  • Should posses multitasking capabilities with excellent coordination skills
  • Worked in pharmamanufacturing plant is added advantage
  • Additional Requirements
  • Manufacturing Experience with ItInfra knowledge
  • Cross TeamDept Coordination

Project experience

  • ITIL Knowledge would be preferable
  • Knowledge of GxP would be add on

Skills

GxP, ITIL



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