Information Technology Support Analyst

6 days ago


Warsaw, United States LTIMindtree Full time

Job Title: IT Support Analyst with GXP

Job Location : Warsaw, IN Onsite

Job Type: Contract



Responsibilities

  • Serve as the primary IT point of contact to expedite support, participate in Rapid Response Team triage processes, and attend daily performance meetings.
  • Provide day-to-day troubleshooting and assist the network and infrastructure support teams in addressing issues and executing infrastructure projects.
  • Collaborate with the client’s SPOC to lead Reliability Calls for high-priority tickets (P1/P2), including investigation and resolution.
  • Support the hardware team by checking shop-floor peripherals and printers.
  • Act as a coordinator to resolve incidents related to application support in the manufacturing plant.
  • Serve as a single point of contact (SPOC) for BU IT Local support and external vendors.
  • Resolve connection issues with equipment such as weighing scales and replace defective components like MOXA devices.
  • Coordinate with the MLL Workstation engineering team (WESS) to troubleshoot OS, workstation builds, and antivirus/malware setups.
  • Test connectivity for network changes like wireless access or patching.
  • Collaborate with application owners to ensure client applications are installed and functioning correctly.
  • Coordinate with equipment vendors for repair and maintenance.
  • Conduct initial troubleshooting for application issues and escalate unresolved problems to achieve a solution.
  • Support base business activities such as IQ/OQ testing and technical change control processes.

Qualifications

  • Experience: Minimum of 5 years handling site IT support and incident management.
  • ITIL Process Knowledge: Proficiency in ITIL processes like Service and Asset Management.
  • Technical Expertise: Familiarity with network infrastructure, multiple operating systems, and databases.
  • Independence: Ability to work autonomously and provide off-business-hours support when required.
  • Manufacturing Plant Knowledge: Experience in pharmaceutical manufacturing plants is advantageous.
  • MES Knowledge: Added advantage if experienced with Manufacturing Execution Systems (MES).
  • Multitasking Skills: Strong coordination and multitasking abilities.

Additional Requirements

  • Manufacturing Experience: Knowledge of IT infrastructure in manufacturing settings.
  • Cross-Team Coordination: Proven experience in collaborating across teams or departments.
  • Project Management: Experience in managing or participating in IT projects.
  • Compliance: Understanding of GxP compliance regulations and processes.
  • ITIL Certification: Preferable for structured incident and change management.



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