Information Technology Technician

1 month ago


Charleston, United States Encore Talent Solutions Full time

The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to communicate effectively within the team and to end-users. As a member of the IT Service Desk, the IT Service Desk Technician will work closely with senior team members to implement predefined processes and assists with the creation of new SOPs, Knowledge Base articles, and other forms of support documentation.


Position Description (Essential Duties & Responsibilities)

  • Support and troubleshoot workstation, software, and network related issues
  • Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
  • Escalate issues through the proper channels with detailed information
  • Manage incidents according to urgency and impact
  • Clearly document support issues and all resolution steps in ticketing system
  • Monitor trends from reported incidents to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
  • Update incidents and request, while maintaining good communication with the end-user until issue is resolved
  • Provide Telephony administration and support using BroadSoft
  • PC hardware imaging, and configuration
  • Consistent and accurate updating of Asset information in the CMDB
  • Workstation setup and cable management
  • Create and update Knowledge Base articles including, technical, and self-help documents
  • Ability to lift and carry IT hardware
  • Up to 10% travel possible
  • Perform additional duties as necessary

Knowledge/Skills/Experience

Basic (Required)

  • 1-3 years of Service Desk, Help Desk or Support Center experience
  • Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
  • 3+ years of experience troubleshooting technology related issues
  • Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
  • Experience supporting PC’s in a Windows Active Directory environment
  • Prior experience using remote tools such as TeamViewer
  • Ability to work well independently and as part of a team
  • Excellent written, verbal, and interpersonal communications skills

Preferred

  • 4+ years of experience working as a Service Desk Technician
  • A+ Certification, Network+ Certification
  • Associates or bachelor’s degree in an IT related discipline
  • Knowledge of Information Technology Service Management (ITSM) systems



  • Charleston, United States General Dynamics Information Technology Full time

    The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP)...


  • Charleston, West Virginia, United States Commonwealth of Virginia Full time

    Job Summary:This is a part-time in-person position of 28 hours per week reporting to the Director of Adult Education. The role requires the inventory and maintenance of Chromebooks for Adult Education classrooms throughout the region. The successful candidate will coordinate with IT staff in schools, two jail facilities, and business locations to ensure...


  • Charleston, United States UGI Full time

    Requisition Number: 24700 Mountaineer Gas Company is the largest natural gas distribution company in West Virginia with over 220,000 customers and 450 employees. We service fifty (50) of the fifty-five (55) counties in West Virginia and maintain close to 6,000 miles of pipeline. Job Summary INFORMATION TECHNOLOGY NETWORK SERVICES ADMINISTRATOR - CORPORATE...


  • Charleston, West Virginia, United States Mountaineer Gas Full time

    We are seeking a highly skilled Information Technology Network Services Administrator to join our Corporate office in Charleston, WV.The successful candidate will be responsible for managing and supporting all company data and voice services, including network hardware, software, and communication links to ensure the stable and secure operation of company...


  • Charleston, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3Duration UnitMonth(s) Req Description Description is bringing on 2 individuals to assist with the influx of tickets they are receiving (broken chromebooks due to students traveling from virtual to in-person learning, troubleshooting due to new application with COVID, new school builds, new device swapouts etc.) These...


  • Charleston, West Virginia, United States Mountaineer Gas Full time

    We are seeking a highly skilled Information Technology Network Services Administrator to join our Corporate office in Charleston, WV.The successful candidate will be responsible for managing and supporting all company data and voice services, including network hardware, software, and communication links to ensure the stable and secure operation of company...


  • Charleston, West Virginia, United States Commonwealth of Virginia Full time

    Teach and Mentor the Next Generation of Automotive TechniciansWe are seeking a part-time adjunct teaching faculty member to join our team of automotive technology instructors. As a member of our faculty, you will have the opportunity to mentor and train young apprentice technicians, helping them develop the skills and knowledge needed to succeed in the...


  • North Charleston, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:NonePublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Call Center, Critical Thinking, Customer Service, Information Technology (IT) Services, Standard Operating Procedure (SOP)Certifications:NoneExperience:3 + years of...


  • Charleston, West Virginia, United States Imagine One Technology and Management Ltd Full time

    Job Title: Cybersecurity Specialist for Information SystemsImagine One Technology & Management, Ltd. is seeking a skilled Cybersecurity Specialist for Information Systems to support the U.S. Navy in Charleston, South Carolina. The selected candidate will work on various projects, including Cybersecurity, Engineering, Test & Evaluation, and Assessment &...

  • Technical Writer

    37 minutes ago


    North Charleston, United States General Dynamics Information Technology Full time

    Technical Writer IITechnical Writer to support laboratory testing to military standards such as MIL-STD-461, MIL-STD-464, and MIL-STD-1399.Responsibilities Gather data packages and information from subject matter experts (SMEs) to develop, organize, edit, and write technical and procedural documentation Draft and/or edit test plans and technical data reports...


  • Charleston, West Virginia, United States InsideHigherEd Full time

    Job Title: Automotive Technology InstructorTrident Technical College is seeking a highly qualified Automotive Technology Instructor to join our team. As an ASE Master Automotive Technician, you will be responsible for teaching courses, designing and developing curriculum, and providing a systematic plan for delivering instruction.Responsibilities:Develop and...


  • North Charleston, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Call Center, Critical Thinking, Customer Service, Information Technology (IT) Services, Standard Operating Procedure (SOP)Certifications:Experience:3 +...

  • Technical Writer

    6 days ago


    North Charleston, United States General Dynamics Information Technology Full time

    Technical Writer II Technical Writer to support laboratory testing to military standards such as MIL-STD-461, MIL-STD-464, and MIL-STD-1399. Responsibilities Gather data packages and information from subject matter experts (SMEs) to develop, organize, edit, and write technical and procedural documentation Draft and/or edit test plans and technical data...


  • Charleston, West Virginia, United States Charleston County School District Full time

    Job Summary:We are seeking a highly skilled Systems Administrator to join our team at Charleston County School District. As a Systems Administrator, you will be responsible for ensuring the smooth operation of our IT infrastructure, providing technical support to staff, and maintaining the security and integrity of our systems.Key Responsibilities: Provide...

  • Technical Writer

    2 days ago


    North Charleston, United States General Dynamics Information Technology Full time

    Technical Writer II - Technical Writer to support laboratory testing to military standards such as MIL-STD-461, MIL-STD-464, and MIL-STD-1399. Responsibilities. Gather data packages and information from subject matter experts (SMEs) to develop, organ Technical Writer, Technical, Writer, Total Rewards, DoD, Technology, Business Services


  • Charleston, South Carolina, United States Allied Universal® Technology Services Full time

    Job SummaryAt Allied Universal Technology Services, we're seeking a highly skilled Service Technician to join our team. As a Service Technician, you'll be responsible for providing top-notch service, maintenance, repairs, and troubleshooting for access control equipment and IP-based video systems.Key ResponsibilitiesDrive to commercial client sites to...


  • Charleston, West Virginia, United States Gainwell Technologies Full time

    Gainwell Technologies is seeking a highly skilled Information Security Lead to join our team. As a key member of our security team, you will play a critical role in ensuring the seamless integration and effective utilization of our diverse product portfolio.Key Responsibilities:Develop and implement security strategies to mitigate risks associated with...

  • Pharmacy Technician

    4 weeks ago


    Charleston, West Virginia, United States Walgreens Full time

    Job Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and customer service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships with patients.Our pharmacy technicians enjoy a supportive work environment, with access to the latest...


  • Charleston, United States Encore Talent Solutions Full time

    Encore Talent Solutions has partnered with a client in search of a Service Desk Technician on a full-time basis.The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to...


  • Charleston, United States Encore Talent Solutions Full time

    Encore Talent Solutions has partnered with a client in search of a Service Desk Technician on a full-time basis.The IT Service Desk Technician is responsible for providing support for a wide range of technical issues and request from enterprise end-users both remotely and face-to-face. This position requires good technical knowledge and ability to...