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User Support Specialist
3 months ago
JOB REQUIREMENTS: JOB ID: 20893 Position Title: Volunteer Training Specialist TTC Title and Code: Outreach Specialist (OE009) FTE: 80% (32 hours per week) Principal Work Location: UW-Stevens Point Main Campus Supervisor: Eric Olson,, Extension Lakes Position Summary: This position serves as a problem-solving user support specialist connecting program participants and resource managers to relevant campus and WI DNR data systems. Responsibilities include providing user support and training for non-DNR persons requiring access to the Surface Water Integrated Management System (SWIMS) database. The position contributes to data cleaning, develops visualization tools, and ensures reliable data availability for participants and staff. Additionally, the role involves maintaining Extension Lakes\' lake organizations and contacts database. The position may also assist in distributing monitoring equipment to WI DNR regional offices, occasionally participating in equipment construction, and supporting the statewide Quality Assurance/Quality Control project. Responsibilities extend to assisting in reviewing/updating volunteer monitoring manuals and editing the CLMN Quality Assurance Project Plan, particularly with respect to data entry and integrity. Schedule: 7:45am-4:30pm, Monday-Friday. Variable hours to equal 32 hours per week. TO ENSURE CONSIDERATION: Applications received by 6/23/24 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. Anticipated Appointment Date: July 29, 2024 For additional details and to apply, visit the following website and search for Job ID 20893: www.careers.wisconsin.edu ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications A 2-year college degree from an accredited institution, or at least 3 years experience directly related to duties and responsibilities Excellent customer service skills Proficient with user support ticketing platforms; online data management systems, SQL Excellent verbal and written communication skills Experience working with diverse populations Strong leadership skills with ability to motivate and encourage others Excellent organizational skills and attention to detail Excellent analytical and problem-solving skills Preferred Qualifications A 4-year college degree from an accredited institution with an emphasis in information system management, data science, or information technology user support Knowledge of Geographic Information Systems Experience as a volunteer or working with volunteers Knowledge of invasive species, limnology, and/or aquatic plant identification Experience in scheduling ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu
