Customer Service Representative
1 month ago
Job Title: Customer Service Representative
Location: KS_H5K_10101 Renner Blvd, Lenexa KS 66219
Pay Rate: $20/hr
Duration: 3 Months
Shift : Monday - Friday 7:00am - 4:00pm
Job Description:
Summary
Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
complexity, while utilizing multiple customer communication channels, which may include voice, mail,
email, chat, AI related inquiries, etc.
Duties and Responsibilities
• Supports assigned client group(s) performing routine complexity health related customer
excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts,
procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other
customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy
when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including
telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
• 1-year related customer service excellence experience.
Preferred Work Experience:
• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving
productivity/accuracy/quality standards.
Physical and Mental Requirements:
• Consistent exceptional customer service, accuracy and quality focus required.
Knowledge:
• N/A
Skills:
• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and
AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous
improvement, innovation, and leveraging digital
Additional Job Details:
Handle incoming client inquiries, evaluation of protocol and take appropriate course of action.
Adhere to all SOP protocols as defined and applicable.
Troubleshoot records/documentation problems, requisition alterations and inactive accounts.
Interface with clients as necessary in a professional and courteous manner; while resolving issues in a timely manner.
Preparing, sending and retrieving collector certification statements.
Maintain confidentiality of reports, correspondence, etc.
Leverage cross-functional relationship to provide feedback to other testing departments on process improvements, efficiencies and policy adherence.
Actively participate in department meetings by providing constructive feedback.
Retrieving, faxing, organizing and storing documentation, as needed.
Work with department supervisor to achieve production objectives.
Assist in specimen process
Able to lift up to 50lbs
-
Customer Service Representative
6 days ago
Lenexa, United States Thomas Scientific Full timeThe Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products and processes returns, and works cross functionally across departments to ensure a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES• Promptly answer phones and route calls appropriately.• Conduct outbound...
-
Customer Service Representative
1 week ago
Lenexa, United States Thomas Scientific Full timeThe Customer Service Representative assists customers with all aspects of the order taking process, answers questions about products and processes returns, and works cross functionally across departments to ensure a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES• Promptly answer phones and route calls appropriately.• Conduct outbound...
-
Customer Service Representative
5 days ago
Lenexa, Kansas, United States Walmart Full timeAbout the RoleAs a Customer Service Representative at Walmart, you will be responsible for providing exceptional customer service to our customers. You will work in our vision center, helping customers find the perfect glasses and answering any questions they may have.Key Responsibilities:Provide great customer service to every customerHelp customers choose...
-
Customer Service Representative
5 days ago
Lenexa, Kansas, United States Walmart Full time**Job Summary:** As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences. In this dynamic and fast-paced environment, you will be responsible for reviewing customer orders, locating and selecting merchandise on the sales floor, ensuring accurate order fulfillment, and providing top-notch service to our...
-
Customer Service Representative
3 days ago
Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at the Choctaw Resort. As a key member of our front desk operations, you will be responsible for providing exceptional customer service and ensuring smooth check-in and check-out processes for our guests.Key Responsibilities:Assist guests with check-in and check-out...
-
Customer Service Representative
3 days ago
Lenexa, Kansas, United States Choctaw Resort Development Enterprise Full timeJob SummaryThe Customer Service Representative role at Choctaw Resort Development Enterprise is an exciting opportunity to join our team and make a positive impact on our guests' experiences. As a key member of our Call Center, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving issues in a timely and...
-
Customer Service Representative
3 weeks ago
Lenexa, Kansas, United States Outback Steakhouse Full time**Job Summary**We are looking for a CUSTOMER SERVICE REPRESENTATIVE who will make customers feel at home with exceptional service, ensuring memorable first and last impressions.
-
Customer Service Representative
1 month ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 month ago
lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 month ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview: Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 month ago
Lenexa, United States Nautical Manufacturing and Fulfillment Full timePosition Overview:Nautical Manufacturing & Fulfillment is seeking an organized and proactive Customer Service Representative (CSR) who will play a key role in delivering exceptional service and efficient order processing. The CSR will communicate with customers and project managers to ensure accurate, timely, and professional order handling and will act as...
-
Customer Service Representative
1 month ago
Lenexa, United States eTeam Full timeJob Title: Customer Service Representative Location: KS_H5K_10101 Renner Blvd, Lenexa KS 66219 Pay Rate: $20/hr Duration: 3 Months Shift : Monday - Friday 7:00am - 4:00pm Job Description: Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer...
-
Customer Service Representative
1 month ago
lenexa, United States eTeam Full timeJob Title: Customer Service RepresentativeLocation: KS_H5K_10101 Renner Blvd, Lenexa KS 66219Pay Rate: $20/hrDuration: 3 Months Shift : Monday - Friday 7:00am - 4:00pmJob Description:SummaryDemonstrates skill and passion to deliver an exceptional and consistent customer experience of a routinecomplexity, while utilizing multiple customer communication...
-
Customer Service Representative
1 month ago
lenexa, United States eTeam Full timeJob Title: Customer Service RepresentativeLocation: KS_H5K_10101 Renner Blvd, Lenexa KS 66219Pay Rate: $20/hrDuration: 3 Months Shift : Monday - Friday 7:00am - 4:00pmJob Description:SummaryDemonstrates skill and passion to deliver an exceptional and consistent customer experience of a routinecomplexity, while utilizing multiple customer communication...
-
Customer Service Representative
2 weeks ago
Lenexa, Kansas, United States TalentBurst Full timeTalentBurst OverviewAt TalentBurst, we strive to provide exceptional customer service in the health care industry.SalaryThe estimated salary for this role is $45,000 - $60,000 per year, based on location and experience.Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be...
-
Customer Care Representative
1 week ago
Lenexa, United States Atlantic Group Full timeJob Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related inquiries, and supporting a variety of client needs. Compensation: $17-...
-
Customer Care Representative
1 week ago
Lenexa, United States Atlantic Group Full timeLocation: Lenexa, KS Type: Temporary Job #40350 Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related...
-
Customer Care Representative
6 days ago
Lenexa, United States Atlantic Group Full timeLocation: Lenexa, KS Type: Temporary Job #40350 Salary: $17.00 Job Overview - Customer Care Representative: Join our healthcare client as a Customer Care Representative in Lenexa, KS. In this contract role, you will be responsible for delivering exceptional customer service through multiple communication channels, assisting with health-related...
-
Customer Service Representative Fueler/Washer
2 weeks ago
Lenexa, United States Penske Truck Leasing Co., L.P. Full timeAddress: 17225 West 116th Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting our customers when they...
-
Customer Service Professional
3 weeks ago
Lenexa, Kansas, United States CommunityAmerica Credit Union Full timeAt CommunityAmerica Credit Union, we are seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our contact center, you will provide exceptional service to our members, ensuring their financial needs are met with professionalism and care.