Desktop Support

2 weeks ago


Scottsdale, United States Randstad Digital Full time

This is the team that builds and images laptops for internal employees and contractors.


This is a fully onsite role in Scottsdale, Arizona.


Candidates must be detail-oriented and have a good background with the required tech.


Job Profile Summary

To provide intermediate technical evaluation, consultation, and support of global desktop computing.

Job Description

Duties and Responsibilities

  • Provides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.
  • Manages the Back Office queue in ServiceNow
  • Image and deploy machines to end users
  • Follows asset management standards
  • Conducts monthly asset management audits
  • Tracks down missing equipment
  • Evaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.
  • Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.
  • Generates standard and ad hoc reports, and conducts trend analysis.
  • Monitors and provides data required for monthly metrics and department dashboard.
  • Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.
  • Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.
  • Complies with Information Security policies and procedures.


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