IT Support Analyst

3 weeks ago


Scottsdale, United States DirectedLINK Full time
Job DescriptionJob Description

TITLE: IT SUPPORT ANALYST

DAYS/HOURS: M-F / 6AM-3PM mt

HYBRID: 3 IN / 2 OUT

TYPE: CONTRACT-TO-HIRE (6 months)

LOCATION: SCOTTSDALE, AZ

HOURLY PAY: $28-$32

INDUSTRY: MANUFACTURING AND DISTRIBUTION

 

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

· Great company culture with emphasis on collaboration and team building

· Growth opportunity

· Minimal outsourcing

ROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology.

REQUIRED & PREFERRED QUALIFICATIONS

· Bachelor’s Degree or equivalent work experience in a related field required

· IT certifications or equivalent work experience preferred

· 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners

· 2+ years’ experience supporting the following applications and technologies preferred:

o Trend Micro Antivirus

o Citrix

o Active Directory

o TCPIP, DNS, DHCP, WINS

o VPN client configuration

o Microsoft Exchange/Outlook: Creating rules

o Microsoft Excel: understanding Macros and formulas

o Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues

o Help Desk Incident Management Software

o SQL or Microsoft Access database

· Remote control tools – Bomgar preferred

· Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required


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