Support Operations Analyst

21 hours ago

Portsmouth, United States Loftware Full time

A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.



About us:

Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware boasts over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.


Job Overview: Support Operations Analyst

Are you passionate about operational excellence and customer satisfaction? Do you have a deep understanding of technical support and professional services workflow and operations? Do you have strong skills in Salesforce, PSA, Qlik, and MS Office? If yes, then you might be the ideal candidate for the operations analyst role at Loftware.



Responsibilities:

  • Drive the systems, tools and process improvements across all Loftware’s technical support and professional services team.
  • Provide production support for current systems and tools (Salesforce, PSA, Five9, Qlik).
  • Manage and deliver projects upon requests from internal and external customers and stakeholders.
  • Create and maintain Salesforce reports and dashboards to monitor and measure operational performance and customer satisfaction.
  • Use BI tools (Qlik) to analyze and present data and insights.
  • Follow and promote the best practices of KCS (Knowledge centered support).
  • Understand KB content standard and edit KB articles to ensure quality and accuracy.
  • Use BI tools to examine and analyze operational data to identify patterns, uncover inefficiencies, and understand the impact on business performance
  • Develop and implement data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality
  • Collaborate with management to prioritize business and information needs and translate them into operational requirements
  • Design and maintain dashboards and reports that track key performance indicators (KPIs) and provide actionable insights
  • Recommend operational adjustments and process improvements based on findings from data analysis
  • Assist with the development and management of operational budgets, including variance analysis and forecasting
  • Work closely with cross-functional teams to implement and monitor the effectiveness of operational changes
  • Create and update documentation for operational processes and data management procedures
  • Conduct cost-benefit analysis for proposed projects to determine the best course of action
  • Ensure compliance with industry regulations and organizational policies when implementing changes
  • Facilitate training sessions and workshops to improve the adoption of new systems and processes within the organization



Skills and qualifications:

  • Bachelor's degree in business, engineering, computer science, or related field.
  • Minimum 3 years of experience in technical support and/or professional services operations.
  • Salesforce experience including configuration, administration, and integration.
  • Salesforce PSA experience
  • Five9/Customer contact center experience
  • Workforce management tools experience
  • Proficiency in MS Office suite, especially Excel and PowerPoint.
  • Experience using BI tools (Qlik) to create and manage reports and dashboards.
  • Knowledge and practice of KCS (Knowledge centered support) methodology.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong analytical, problem-solving, and multi-tasking skills.
  • Meeting facilitation and team coordination.
  • Ability to work under pressure and meet deadlines.
  • Team player, good listener, learner, and driven.



Why join us?

  • Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
  • Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
  • We use the power of the global team- with multiple offices located in the US, Europe, and Asia.
  • We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.

We look forward to receiving your application

  • Support Operations Analyst

    1 month ago

    Portsmouth, United States Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About us:Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK,...

  • Support Operations Analyst

    1 month ago

    Portsmouth, United States Loftware Full time

    A career at Loftware is more than just a job – it’s an opportunity to help shape the supply chain of the future.About us:Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK,...

  • Business Operations Analyst

    2 weeks ago

    Portsmouth, New Hampshire, United States Jobot Full time

    {"Job Title": "Business Operations Analyst", "Company Overview": "Jobot is a global business consulting company that has been evolving over the past 35 years to dominate its market.", "Job Summary": "We are seeking a Business Operations Analyst to partner with our Sales team to optimize operational reporting, the sales process using CRM tools, evaluate...

  • Logistics Support Analyst

    3 weeks ago

    Portsmouth, Virginia, United States Systems Technology Forum Full time

    Job SummaryWe are seeking a highly skilled Logistics Support Analyst to join our team at Systems Technology Forum. As a Logistics Support Analyst, you will play a critical role in supporting our clients by maintaining a Microsoft Access database, pulling information from various databases, and compiling files for RMMCO submissions.Key...

  • Desktop Support Analyst

    2 months ago

    Portsmouth, United States Motion Recruitment Full time

    Join the IT department of a leading global law firm. They are searching for a full-time onsite Desktop Support Analyst in Chicago, IL. This position offers the opportunity to work with a variety of roles under the direction of the Manager of End User Computing. This company works with clients ranging from Fortune 500 companies to emerging startups. You will...

  • IT Support Technician in Portsmouth, Rhode Island

    2 weeks ago

    Portsmouth, United States Virtual Service Operations Full time

    Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity:Virtual Service Operations is searching for IT Support Technicians to temporarily join our team and help us support one of our great clien Support Technician, Technician, IT, Technical Support, Client Support, Operations, Technology

  • Desktop Support Specialist

    3 weeks ago

    Portsmouth, Virginia, United States Desktop & Depot Support Full time

    Job Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Portsmouth, Rhode Island. As a Desktop Support Specialist, you will be responsible for providing workstation software break-fix support, IMAC, image loads, asset recovery, asset tagging, printer support, and client...

  • Client Services Analyst

    2 months ago

    Portsmouth, United States International Search Consultants Full time

    Client Service AnalystGreater Boston AreaISC’s team of Financial Services Recruiters has been retained by a growing investment firm. The firm specializes in providing customized investment management and investment advisory services to their clients – Ultra-High Net Worth individuals, families, trusts, foundations, and endowments. They’re seeking a...

  • Client Services Analyst

    5 days ago

    Portsmouth, United States International Search Consultants Full time

    Client Service Analyst Greater Boston Area ISCs team of Financial Services Recruiters has been retained by a growing investment firm. The firm specializes in providing customized investment management and investment advisory services to their clients Ultra-High Net Worth individuals, families, trusts, foundations, and endowments. Theyre seeking a talented...

  • IT Analyst

    1 month ago

    Portsmouth, United States AERMOR LLC Full time

    Job DescriptionJob DescriptionLocation: Portsmouth, VirginiaExperience: 3+ YearsClearance Type: Secret AERMOR is hiring an IT Specialist/Analyst with a demonstrated 3+ years of experience in NGEN/NMCI network, installation, configurations, and interconnectivity. Responsibilities:Install network equipment, hardware, and software including, but not limited...

  • Cybersecurity Analyst

    1 week ago

    Portsmouth, Virginia, United States Digital Consultants, LLC Full time

    Job DescriptionAt Digital Consultants, LLC, we are seeking a highly skilled Cybersecurity Analyst to join our team. As a Cybersecurity Analyst, you will play a critical role in ensuring the security and integrity of our clients' information systems and networks.Key Responsibilities:Network CS and Continuity Planning:Develop and implement information...

  • Business Operations Specialist

    3 weeks ago

    Portsmouth, Virginia, United States Fairlead, LLC Full time

    Job SummaryWe are seeking a highly skilled Business Operations Analyst to join our team at Fairlead, LLC. The ideal candidate will have a strong background in business operations, excellent analytical skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPre-Bid and Executional Scheduling: Support the development and...

  • Business Process Analyst

    1 week ago

    Portsmouth, New Hampshire, United States Venusgeo Solutions Full time

    Business Process AnalystVenusgeo Solutions is seeking a skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in identifying and implementing process improvements that drive efficiency and effectiveness across our organization.Key Responsibilities:Support the analysis and improvement of business...

  • IT Support Specialist in Portsmouth, RI

    6 days ago

    Portsmouth, Virginia, United States Desktop & Depot Support Full time

    Job Title: IT Support TechnicianWe are seeking a skilled IT Support Technician to join our team in Portsmouth, Rhode Island. As an IT Support Technician, you will play a crucial role in ensuring smooth operations within the organization by setting up and troubleshooting IT equipment, including laptops, monitors, and printers.Key Responsibilities:Provide...

  • Business Process Analyst

    2 days ago

    Portsmouth, New Hampshire, United States Venusgeo Solutions Full time

    Business Process AnalystVenusgeo Solutions is seeking a skilled Business Process Analyst to join our team. As a Business Process Analyst, you will play a critical role in identifying and implementing process improvements that drive efficiency and effectiveness across our organization.Key Responsibilities:Support the development and implementation of process...

  • Client Service Analyst

    3 weeks ago

    Portsmouth, United States Lake Street Advisors Full time

    Lake Street Advisors is looking for a bright and motivated Client Service Analyst to join our growing multi-family wealth management firm. The Client Service Analyst primarily works with our wealth advisory team by serving in a centralized client service role on our Operations team. Some of the client-related responsibilities include managing client asset...

  • Business Process Analyst

    2 weeks ago

    Portsmouth, United States Venusgeo Solutions Full time

    Job Title : Business Process Analyst Job ID :27741241 Location :Norfolk, VA, Other Location :Portsmouth, ME Junior Business Process Analyst · At least 1-3 years of experience as a Business Process Analyst supporting DOD agencies, Navy experience preferred. · An Associate’s Degree in the field or in a related area a...

  • Information Assurance Analyst

    4 weeks ago

    Portsmouth, Virginia, United States Digital Consultants, LLC Full time

    Job DescriptionAt Digital Consultants, LLC, we are seeking a highly skilled Cybersecurity Analyst to join our team. As a Cybersecurity Analyst, you will play a critical role in ensuring the security and integrity of our clients' networks and systems.Key Responsibilities:Network Security and Continuity Planning:Develop and implement comprehensive security...

  • Logistics Analyst-Onsite

    4 weeks ago

    Portsmouth, United States Raytheon Technologies Corporation Full time

    Date Posted:2024-08-25 Country:United States of America. Location:RI 101: 1847 W Main Rd 1847 W. Main Road Nimitz Building, Portsmouth, RI, 02871 USA - Position Role Type:Onsite. At Raytheon, the foundation of everything we do is rooted in our valu Logistics Analyst, Logistics, Support Engineer, Analyst, Manufacturing, Technology, Security

  • Senior Financial Analyst

    1 month ago

    Portsmouth, United States SigSauer Full time

    Job DescriptionJob DescriptionSenior Financial AnalystSIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, air guns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision....