Customer Success Manager
5 days ago
Our mission is to empower individuals to expand their life using funding, business and investing tools. We created and partnered with several companies that provide business and investing tools through 1-on-1 mentorships, workshops and opportunities to help people get to where they want to faster. All of our team members embody our core values that create our culture and guide the hiring process: We are inspirational, disciplined, accountable, results-oriented, transparent and aligned. We operate nationally and are looking for Client Success Managers to drive the growth in becoming the #1 funding company in our industry. Discover more about our mission and offerings at our website.
THIS ROLE IS 5 DAYS A WEEK ON-SITE AT OUR MIAMI OFFICE
OBJECTIVESBe willing to take more than 6 hours worth of 1-on-1 consulting calls per day in an 8-hour work dayDeliver and complete over 40 active clients per monthCollect payments owed for consulting servicesObtain client testimonials once funding is completeBuild and nurture relationships with clients and businessesCommunicate with clients and self-book appointments to consult clients based on what they needDiffuse situations and encourage clients to be solution-orientedMonitor client progress, report outcomes, and pinpoint areas for enhancement.Coordinate with internal teams to ensure client requirements are fulfilled and any concerns are addressed promptly.Support clients in preparing and submitting applications for funding.Provide comprehensive guidance throughout the funding process, resolving queries and offering advice.Role-play for over 1 hour per day to continuously develop communication skills and gain confidence in the consulting processTrack accurate statistics at the end of the day
COMPETENCIESStrong ability to communicate with clients regarding BogeGroup Financial Consulting SolutionsAbility to meet or exceed quotas of clients completely delivered, remaining balance of the services and number of testimonialsHave strong emotional intelligenceCompetency in talking to people interested in different business ventures from all walks of lifeHunger to recover qualified clients and encourage them to continue with servicesGenuine desire to build relationships with prospects that want to change their lives by providing value while consultingAbility to think quickly on feet and solve client’s problemsLeverage CRM and be accurate in taking notes on clientsAbility to follow a script while willing to improve and develop communication skills using company resources to use beyond the scriptDisciplined with consistent follow up and ability to get creative when reaching out to clients (i.e. video messages, email...etc)Applying strong level of interpersonal and communication skillsBe coachable on how to improve your statisticsWork weekends if neededAbility to work in a fast-paced environmentAble to work on zoom with clientsStrong obsession for personal development
EDUCATION AND EXPERIENCEGED or high school diploma preferredPreferred at least 1-2 years’ work experience in a collection based or delivery role with a training, organizational development or content development focus
PHYSICAL REQUIREMENTSProlonged periods sitting at a desk and working on a computer using zoom
BENEFITSGrowth Opportunities: Advance within the company through performance-based progress.Comprehensive Training: Receive in-depth training to ensure you are well-equipped to meetthe challenges of the role.Supportive Team Environment: Be a part of a collaborative team that values mutual success and support.
COMPENSATIONThis position is W2 only**Starting base: $3,500 a month***Bonus #1: $500 for every $25,000 milestone collected towards the remaining balance of the programBonus #2: $50 per completed funding cycle (regardless of results)Bonus #3: $100 per video testimonial completedAdditional Bonus: 3% of cash collected to an upsell from a sister company (this is 1099)****Top 5 earners are making between $10,000 and $15,000 a month****
COMMITMENT TO DIVERSITYAs an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce BogeGroup recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
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