Customer Success Manager

2 weeks ago

Miami, United States goTRG Full time
{"title": "Customer Success Manager", "description": "Drive Customer Value and Success

As a Customer Success Manager at goTRG, you will be responsible for owning the business relationship of accounts in your assigned market. This role requires managing complex, high-value accounts and driving customer value while ensuring the organization meets all contractual agreements.

Key Responsibilities:

  • Develop and execute strategic account plans to meet sales and product objectives
  • Work closely with Senior Leadership to deliver forecasts, identify trending opportunities, and provide recommended solutions
  • Conduct high-level conversations with executives to address business needs and provide timely and accurate sales activity tracking and status updates
  • Stay informed of product line, competition, and industry trends to strengthen the goTRG offering in the assigned vertical
  • Collaborate with the Product Sales, Product Development Team, and Marketing team to develop and implement marketing plans

Requirements:

  • 3-5 years of previous software and service sales or relevant experience
  • Experience defining solutions with clear value propositions that provide tangible ROI to their business
  • Experience identifying and developing accounts
  • A proven track record of closed sales and client satisfaction
  • In-depth knowledge of SaaS business model and Software Sales Cycle
  • Strong understanding of software, Support, and services contracts and agreements
  • Prior experience working with CRM software and forecasting tools, Salesforce experience preferred
  • Comprehensive grasp of enterprise application requirements / architecture
  • Business knowledge of SQL and/or another database technology
  • Business knowledge of relevant programming technologies (ASP, XML,.NET, JavaScript) (considered an asset)
  • Highly proficient in excel
  • Self-motivated in achieving goals and completing routine tasks
  • Excellent analytical problem-solving and communication skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Excellent organizational skills and attention to detail
  • Embody goTRG's company values: Team, Innovation, Partnership, and Sustainability
  • Strong analytical and problem-solving skills
  • Ability to act with integrity, professionalism, and confidentiality
  • Ability to manage competing priorities
  • Ability to succeed in a team environment
  • Ability to multitask

At goTRG, we are committed to solving the problem of returns by increasing profits from returns and decreasing the environmental impact. We make it easy for retailers, manufacturers, vendors, and 3PLs to handle every item from the point of return to final disposition. Join us in our mission to make a tangible impact and drive customer value and success.

", "lang_code": "en-US"}

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