Information Technology Support Technician

Found in: Appcast US C2 - 2 weeks ago

Dallas, United States Optimize Search Group Full time

Job Title: IT Support Technician

Location: Between Carrollton, TX and Uptown Dallas (100% onsite)

Duration: 3 month contract


Company Overview: Our client is a leading software solutions provider, specializing in delivering cutting-edge cloud-based software-as-a-service (SaaS) applications to clients worldwide. With a commitment to innovation, their solutions empower businesses to streamline operations and foster growth. As the company continues to expand its offerings and global footprint, they are actively seeking a skilled and experienced IT Support Analyst to join their dynamic team.


Responsibilities: As an IT Support Analyst, you will play a crucial role in ensuring the seamless functioning of our clients' technology infrastructure. Your responsibilities will include:

  • Proactive Technical Support: Provide high-level technical support to C-level executives and senior management, addressing issues promptly and effectively.
  • System Monitoring and Maintenance: Utilize tools such as Microsoft Intune to monitor and maintain the health of IT systems, proactively identifying and resolving potential issues before they impact operations.
  • Troubleshooting and Issue Resolution: Diagnose and resolve hardware, software, and network-related issues, ensuring minimal downtime for executives. Leverage Office 365 administration for efficient problem resolution.
  • Communication and Collaboration: Work closely with other IT teams, utilizing Jira as the primary ticketing system, to escalate and resolve complex technical issues. Communicate effectively with executives to provide updates and resolutions.
  • Security Management: Implement and maintain security protocols, utilizing tools like Microsoft InTune, to safeguard executive-level data and confidential information.
  • User Training and Guidance: Provide training and guidance to executives on technology tools and best practices, ensuring optimal utilization of available resources.
  • Documentation: Maintain accurate documentation of issues, solutions, and configurations and other documentation tools to facilitate future troubleshooting and knowledge transfer.


Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in executive-level technical support and help desk operations.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Security certifications (e.g., CISSP, CompTIA Security+) are a plus.

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