Information Technology Support Technician

4 weeks ago


Dallas, United States CareerBuilder Full time

Job Title:

IT Support Analyst
Location:

Between Carrollton, TX and Uptown Dallas (100% onsite)
Duration:

3-4 month contract

Company Overview:

Our client is a leading software solutions provider, specializing in delivering cutting-edge cloud-based software-as-a-service (SaaS) applications to clients worldwide. With a commitment to innovation, their solutions empower businesses to streamline operations and foster growth. As the company continues to expand its offerings and global footprint, they are actively seeking a skilled and experienced IT Support Analyst to join their dynamic team.

Responsibilities:

As an IT Support Analyst, you will play a crucial role in ensuring the seamless functioning of our clients' technology infrastructure. Your responsibilities will include:
Proactive Technical Support: Provide high-level technical support to C-level executives and senior management, addressing issues promptly and effectively.
System Monitoring and Maintenance: Utilize tools such as Microsoft Intune to monitor and maintain the health of IT systems, proactively identifying and resolving potential issues before they impact operations.
Troubleshooting and Issue Resolution: Diagnose and resolve hardware, software, and network-related issues, ensuring minimal downtime for executives. Leverage Office 365 administration for efficient problem resolution.
Communication and Collaboration: Work closely with other IT teams, utilizing Jira as the primary ticketing system, to escalate and resolve complex technical issues. Communicate effectively with executives to provide updates and resolutions.
Security Management: Implement and maintain security protocols, utilizing tools like Microsoft InTune, to safeguard executive-level data and confidential information.
User Training and Guidance: Provide training and guidance to executives on technology tools and best practices, ensuring optimal utilization of available resources.
Documentation: Maintain accurate documentation of issues, solutions, and configurations and other documentation tools to facilitate future troubleshooting and knowledge transfer.

Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field preferred.
Proven experience in executive-level technical support and help desk operations.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work independently and collaboratively in a fast-paced environment.
Security certifications (e.g., CISSP, CompTIA Security+) are a plus.

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