Service Desk Technician

3 weeks ago

Dallas, United States CornerStone Technology Talent Services Full time

Job Title: Service Desk Technician

Location: Dallas, TX (Onsite)

CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will monitor the self-service queue for support requests, call users to obtain clarification of request, document and resolve what they can and reassign the rest to the appropriate group. This is an exciting opportunity for someone looking for a company to grow with and further their career goals. We are direct with them, so the hiring process will be quick, easy, and efficient.

Key Responsibilities:

  • Responding to incoming telephone calls and emails in a courteous and professional manner to address technical queries and concerns.
  • Building strong rapport with users and gathering detailed information to provide remote support efficiently.
  • Recording and tracking user identification information and troubleshooting steps to facilitate issue resolution.
  • Escalating complex issues promptly to ensure timely resolution.
  • Providing hands-on desktop support including software installation, system configuration, and backups to maintain internal user productivity.
  • Contributing to IT process improvement initiatives by participating in various IT projects as assigned.
  • Adhering to established IT and company protocols and guidelines to ensure data security.

Qualifications:

Education:

  • Preferably a College Degree in Computer Science. Relevant work experience in IT administration or technical support may be considered in lieu of a degree.

Experience:

  • Minimum of 1 year of prior work experience in a related position such as IT administration or user support.
  • Experience in working within a team-oriented and collaborative environment.
  • Proficiency in desktop and service operating systems, including Microsoft platforms.
  • Familiarity with Helpdesk software and extensive application support experience with M365 Admin, MS Office Suite, Active Directory, and Exchange Admin.
  • Knowledge of diagnostic utilities.

Skills and Abilities:

  • Proficient in basic computer hardware setup, peripheral installation, and configuration.
  • Excellent written and oral communication skills with strong documentation abilities.
  • Exceptional interpersonal skills with a focus on building rapport and effective communication.
  • Ability to conduct research on various computing issues and present solutions in a user-friendly manner.
  • Self-motivated with keen attention to detail.
  • Strong troubleshooting, analytical, and problem-solving abilities.
  • Ability to prioritize and execute tasks efficiently in high-pressure environments.
  • Customer service-oriented approach.

Other Requirements:

  • Bilingual proficiency in English and Spanish preferred.
  • Availability for after-hours and weekend calls on a rotating schedule.
  • Working knowledge of AS400 preferred.

Office Equipment and Software:

  • Proficiency in operating PCs, telephones, and various peripherals.
  • Familiarity with MS Office applications (Word, Excel, Outlook) and basic computer hardware setup.

  • Service Desk Technician

    3 weeks ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Service Desk Technician

    4 weeks ago

    Dallas, United States CornerStone Technology Talent Services Full time

    Job Title: Service Desk TechnicianLocation: Dallas, TX (Onsite)Pay based on experience: $20-$25/hr.CornerStone Technology Talent Services is seeking a Service Desk Technician for a position in Dallas, TX. As the Service Desk Technician, you will be responsible for being the initial point of contact for users to report issues. Qualified candidates will...

  • Help Desk Technician

    1 week ago

    Dallas, United States The LaSalle Group Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities: Monitor,...

  • Help Desk Technician

    2 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities: Monitor,...

  • Help Desk Technician

    3 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    4 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    4 days ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Help Desk Technician Responsibilities:Monitor, prioritize...

  • Help Desk Technician

    29 minutes ago

    Dallas, United States LaSalle Network Full time

    LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician to join their team. This position is based in Dallas, TX and will be expected to be onsite but will also be offered some remote flexibility. This is a contract-to-hire opportunity. Considering applying for this job Do not delay, scroll...

  • Help Desk Agent Technician

    1 week ago

    Dallas, United States Halifax Full time

    Job Description *Note-This is a Contract role located in Dallas several openings could go perm for the right person! The Tier 1 Help Desk Support Technician’s role is to provide end-user support and maintenance within the organization’s desktop and mobile computing environment, as well as its various conferencing systems; and to implement technology...

  • Help Desk Agent Technician

    21 hours ago

    Dallas, United States Halifax Full time

    Job Description *Note-This is a Contract role located in Dallas several openings could go perm for the right person! The Tier 1 Help Desk Support Technicians role is to provide end-user support and maintenance within the organizations desktop and mobile computing environment, as well as its various conferencing systems; and to implement technology aspects of...

  • Service Desk Associate

    3 weeks ago

    Dallas, United States Cooper Aerobics Health & Wellness Full time

    Part-time. The Service Desk Associate is responsible for responding to the needs of all members at the Cooper Fitness Center. Their primary role is to coordinate check-ins and customer service needs on a regular basis. Schedule: varies; including wee Service Desk, Associate, Customer Service, Service Manager, Retail, Healthcare

  • Implementation Service Desk Project Manager

    15 hours ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Implementation Service Desk Project Manager

    1 day ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Implementation Service Desk Project Manager

    21 hours ago

    Dallas, United States Synergies Plus Resources Full time

    We have an immediate opening for a Service Desk Solution Project Lead for a client project. Below are the key details:Role: Service Desk Solution Project Lead Location: US-based (hybrid remote with onsite work as needed) Duration: 8-10 months Responsibilities:Vendor analysis, selection, installation, and configuration of a new Service Desk...

  • Service Desk Supervisor

    1 week ago

    Dallas, United States Triumph Financial Full time

    Join TriumphX! TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and...

  • Service Desk Supervisor

    2 days ago

    Dallas, United States Triumph Financial Full time

    Join TriumphX! TriumphX, a member of the Triumph Financial portfolio of brands, provides a concentration of technology and project management resources the members of the Triumph Financial portfolio of brands - TriumphPay, Triumph and TBK Bank - via a shared service model. We're looking for top tech and project management talent to analyze, recommend and...

  • IT Help Desk Technician

    14 hours ago

    Dallas, Texas, United States ITOCHU Building Products Holdings, Inc. Full time

    Overview: It's a great time to join an industry leader!   ITOCHU Building Products (IBP) Holdings has an immediate need for an IT Help Desk Technician at our Dallas corporate office.  The IT Help Desk is the primary IT support conduit for all ITOCHU Building Products entities.  This 100% in-office position will be based out of our Dallas, TX HQ at...

  • MAC/PC Technician

    6 days ago

    Dallas, United States Indotronix International Corporation Full time

    Position -MAC/PC Technician Location: Addison, TX 75001 Duration: long term Pay rate $25.00/hr on w2 100% onsite role Location: Dallas, TX training first month, then location in Addison, TX after. Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS) Requirements Must have experience with Installing, diagnosing, maintaining and servicing...

  • MAC/PC Technician

    3 days ago

    Dallas, United States Indotronix International Corporation Full time

    Position -MAC/PC Technician Location: Addison, TX 75001 Duration: long term Pay rate $25.00/hr on w2 100% onsite role Location: Dallas, TX training first month, then location in Addison, TX after. Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS) Requirements Must have experience with Installing, diagnosing, maintaining and servicing...

  • MAC/PC Technician

    2 days ago

    Dallas, United States Indotronix International Corporation Full time

    Position -MAC/PC Technician Location: Addison, TX 75001 Duration: long term Pay rate $25.00/hr on w2 100% onsite role Location: Dallas, TX training first month, then location in Addison, TX after. Shift start time and end time? 8 - 5, OR 9-6 (TWO POSSIBLE SHIFTS) Requirements Must have experience with Installing, diagnosing, maintaining and servicing...