Product Support Engineer

4 weeks ago

Vista, United States Nighthawk Flight Systems, Inc. Full time

Company Overview

Nighthawk Flight Systems Inc. is a leading advanced avionics company dedicated to revolutionizing the aviation industry with cutting-edge solutions. Specializing in advanced compact integrated avionics solutions for rotary and fixed-wing aircraft in the general aviation, business, air transport, and military markets. We pride ourselves on our commitment to quality and excellence in everything we do.


Job Description

Nighthawk Flight Systems, Inc. is looking for a highly motivated individual to join us as an Avionics Product Support Engineer at our design and manufacturing facility in Vista, CA. The candidate will support customers with new avionics installations, aircraft avionics troubleshooting, product field-maintenance support, and new product development and integration testing.


Compensation commensurate with relevant level of experience and qualifications.

Secret Clearance.


Responsibilities

  • Provide phone, email, and occasional field support to Nighthawk’s dealers, maintenance-repair-overhaul shops, original-equipment-manufacturers, and end customers.
  • Assist with new avionics installations, helping to develop aircraft wiring diagrams and recommended system configurations.
  • Provide field-maintenance support for software upgrades and product database loading.
  • Help customers troubleshoot new and existing avionics installations.
  • Provide recommendations for new product development.
  • Assist the new product development team with recommended aircraft avionics interfaces, installation manual development, and lab integration testing setups.
  • Use precision measuring and analytical test equipment to verify and test avionics systems in the lab, hangar, and flight.
  • Develop and maintain a library of solutions for the product support website to help customers independently troubleshoot their aircraft.
  • Other duties as assigned


Basic Qualifications

  • Must be authorized to work in the U.S.
  • Proficient in written and spoken English
  • Basic computer skills required
  • Analog and digital avionics interface wiring, assembly troubleshooting, and repair experience required.
  • Ability to read schematics and mechanical drawings and inspect electrical/mechanical components for design and installation compliance.
  • Ability to read, write, and interpret assembly instructions and test procedures
  • Proactive problem-solving, failure mode identification, analytical, and multi-tasking skills
  • Possess the ability and patience to work effectively with customers over the phone.
  • Attentive to detail, self-motivated, self-disciplined, able to act decisively with the purposeful pursuit of goals or objectives, think strategically in terms of solutions, and generates vision
  • Dedicated to continuous improvement


Preferred Skills and Experience

  • 5+ years of avionics installation experience required.
  • NCATT AET Certification highly desirable
  • Certification or Associate degree in electronics preferred
  • Experience under an FAA-approved Part 145 Repair Station is highly desirable
  • Experience with Microsoft Office Suite
  • The ability to generate wiring diagrams with 2D CAD software such as AutoCAD is highly desirable.
  • Ability to develop and write installation instructions required.
  • Electronic automated test system setup and programming desirable
  • A&P license and/or military maintenance experience a plus


Benefits

  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Paid time off and holidays.
  • Opportunity for career growth and professional development in a fast-growing industry


Nighthawk Flight Systems, Inc. is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees. Employment is based on merit, competence, and qualifications, and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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