Operations Specialist

6 days ago

Miami, United States FirstBank Full time

Job Summary:

Loan Operation Specialist performs a variety of routine and non-routine operational duties and provides support in operations and administrative departmental activities. This includes performing the operational tasks including but not limited to customer service conducting daily data integrity and input. The Loan Operations Specialist projects a professional image through phone interaction, demonstrating deep knowledge of residential, multifamily, commercial real estate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.

Essential Responsibilities:

  • Ensure quality service in calls management are maintained below or under 10% abandoned rate and provide both internal and external customers with adequate service
  • Assist by organizing and/or processing the daily activities for loan servicing to the core loan system, including:
  • (1) resolving loan exceptions,
  • (2) tax and insurance monitoring or processing to include escrow set-up, analysis and data remittance to 3rd party vendors, and
  • (3) rate changes and accrual adjustments
  • (4) Requesting insurance policy coverages from customers and vendors timely
  • (5) Analyzing and updating insurance policies according to regulatory requirements
  • (6) Daily batch payment processing
  • Handle and analyze claims and complaint management system for loan servicing including:
  • (1) Conduct research to resolve loan requests and issues,
  • (2) Communicates with internal and external customers to provide resolution,
  • (3) Ensure proper analysis of root causes of issues identified,
  • (4) Maintains updated dashboards for this area
  • Assist in Loan Servicing inbox management and the fulfilling of loan services daily requests
  • Assist in Track It for the Loan Servicing unit
  • Assist the department in requesting policies for expired insurance on Commercial and residential loans.
  • Lead in handling the Stale checks due diligence and customer outreach.

Other Responsibilities:

Support to other operations areas as needed.

Reconcile daily and monthly GL Reconcilement

Perform other duties and projects as assigned or directed


Requirements (preferred and required)

  • Associate degree in Business, Accounting or related is preferred.
  • 2 years of back-office experience in banking is highly preferred.
  • Intermediate knowledge of MS Office is required.
  • Experience with any of the following software is preferred but not required: Fiserv (Navigator), Encompass, Core Logic, Loreta

Impact of Errors:

The impact of errors in this position could affect job and departmental operations and activities that might have a considerable economic impact. Effectiveness and accuracy is essential of the day by day operations of the business unit.


Physical Demands, Education and Skills:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities by this job include close and distance vision. While performing the duties of this job, the employee is regularly required to sit, use hand to finger, handle, or feel and talk and hear. The employee is occasionally required to sit for prolonged period of time, walk and bend. Stress varies with peak and slow periods. Deviation of normal or customary working schedule may be required according to department workload.

Work Environment:

Employees in this job work in an office environment with a comfortable room temperature, good lighting, and quiet conditions. These employees are exposed to external elements when representing the corporation at external events and may be required to work extended hours, including holidays, should these coincide with company events.


Competencies:


Communication Skills: Excellent verbal and written communication in English. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.

Customer Service: Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.

Innovation: Integrates the creation, enhancement and the changes in the compliance with his/her functions to maximize the effectiveness of the job and originate benefits to the Corporation.

Corporate Compliance: Demonstrate the values of the Corporation: Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, “Solidario con la Comunidad”.

Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.

Teamwork: Contributes to building a positive team spirit.

Ethics: Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.

Multitask: Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.

Organizational Support: Follows policies and procedures and completes administrative tasks correctly and on time.

Responsive: Seeks to address inquiries and requests on an expedited manner.

Computer Literate: Proficient in Microsoft (Outlook, Word, Excel, and Power Point).

Deviation of normal or customary working schedule, as overtime could be required according to department needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.


First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.

  • Electrical Control Systems Specialist

    1 week ago

    Miami, Florida, United States Easy Operations LLC Full time

    Job Title: Electrical Control Systems SpecialistSalary:$120,000 - $180,000 per year.At Easy Operations LLC, we are seeking a highly skilled Electrical Control Systems Specialist to join our team. As an essential member of our operations department, you will be responsible for designing, developing, and implementing control panel systems that meet our project...

  • Host Family Support Specialist

    2 weeks ago

    Miami, Florida, United States GOAUPAIR OPERATIONS LLC Full time

    About the OpportunityWe are seeking a dedicated and relationship-focused Host Family Support Specialist to join our team in Miami, FL. As a Host Family Support Specialist, you will play a vital role in supporting our Host Families and Au Pairs in your area.In this part-time position, you will work from home and have the flexibility to create your own...

  • Go to Market Lead Specialist

    1 week ago

    Miami, Florida, United States Fireminds Operations Limited Full time

    Welcome to Fireminds Operations Limited, a forward-thinking company dedicated to driving growth and innovation in the Small and Medium Business (SMB) customer base across international markets.We are seeking a highly skilled Go-to-Market (GTM) specialist to join our team. This is an exceptional opportunity to develop and execute a comprehensive GTM strategy...

  • Warehouse Operations Specialist

    2 weeks ago

    Miami, United States SNI Companies Full time

    Job Details Warehouse Operations SpecialistWe are seeking a detail-oriented Warehouse Operations Specialist to support our warehouse operations in Doral. The ideal candidate will be responsible for maintaining accurate inventory records and processing shipments efficiently.Salary: $16 per hour (approx.) Job Type: Full-TimeAs a Warehouse Operations...

  • Financial Operations Specialist

    1 week ago

    Miami, Florida, United States Affinity Management Services LLC Full time

    Job Title: Financial Operations SpecialistAre you looking for a challenging role that combines accounting and customer service skills? Look no further! At Affinity Management Services LLC, we are seeking a highly organized Financial Operations Specialist to join our team.About the Job:

  • Family Support Specialist

    1 week ago

    Miami, Florida, United States GOAUPAIR OPERATIONS LLC Full time

    About the JobWe are looking for a dedicated Family Support Specialist to provide exceptional support to our host families and Au Pairs. As a key point of contact, you will be responsible for ensuring a smooth cultural exchange experience for all parties involved.Your key duties will include:Conducting in-home orientations for new Au PairsMonthly phone and...

  • Culinary Operations Specialist

    1 week ago

    Miami, Florida, United States TORINO ITALIAN RESTUARANT Full time

    Culinary Operations RoleTorino Italian Restaurant is looking for a highly organized Culinary Operations Specialist to manage our daily culinary activities. The ideal candidate will be an expert in culinary arts, with a focus on operational efficiency and customer satisfaction.

  • Restaurant Operations Specialist

    3 weeks ago

    Miami, Florida, United States Pastime Restaurant Llc Full time

    Pastime Restaurant LLC is a small restaurant with potential to be much larger. We are looking for an experienced food service team member to join our team as a Restaurant Operations Specialist. The ideal candidate will have some fast-paced kitchen experience, be willing to learn, and able to adapt to our unique work environment.About the RoleThis is an...

  • Accounting Operations Specialist

    2 weeks ago

    Miami, Florida, United States Humanidei Full time

    Job Title: Accounting Operations SpecialistEstimated Salary: $65,000 - $85,000 per year in Miami, FL.Miami Firefighters Federal Credit Union is seeking a skilled and detail-oriented Accounting Operations Specialist to join its team. This exciting opportunity offers a chance to work in a dynamic financial environment, contribute to the success of our...

  • Operating Room Specialist

    2 weeks ago

    Miami, Florida, United States Coral Gables Hospital Full time

    Job Title: Operating Room SpecialistCoral Gables HospitalAbout the JobIn this role as an Operating Room Specialist, you will play a vital part in ensuring the smooth operation of our surgical department. Your primary focus will be on maintaining a safe and efficient working environment for our patients and staff.Your QualificationsTo be considered for this...

  • Operations Specialist

    1 month ago

    Miami, United States Grip Full time

    We are seeking a detail-oriented and proactive Operations Specialist to join our team. As an Operations Specialist at Grip, you will play a critical role in ensuring seamlessoperations across our supply chain, with a focus on enhancing customer satisfaction andoperational profitability. You will monitor product flow, identify potential breakdowns,and...

  • Office Operations Specialist

    2 weeks ago

    Miami, United States SNI Companies Full time

    Office Operations SpecialistSNI Companies is seeking a highly skilled Office Operations Specialist to join our dynamic team in Miami Shores or Medley. As an Office Operations Specialist, you will play a vital role in supporting our office operations, providing administrative support to the team, and ensuring the smooth and efficient functioning of our...

  • Kitchen Operations Specialist

    1 week ago

    Miami, Florida, United States JACKMONT HOSPITALITY INC Full time

    About the RoleWe are seeking a Kitchen Operations Specialist to join our team in Miami, FL. This role offers an exciting opportunity to work in a dynamic kitchen environment and contribute to the success of our hospitality business.ResponsibilitiesAs a Kitchen Operations Specialist, you will be responsible for:Preparing high-quality food products according...

  • Warehouse Operations Specialist

    3 weeks ago

    Miami, United States Home Depot Full time

    Job DescriptionThe Warehouse Operations Specialist at Home Depot plays a crucial role in ensuring the store is stocked and ready for business every day. This position involves loading and unloading trucks, moving merchandise throughout the store, operating forklifts, and performing critical functions to maintain proper on-hand inventory and pricing.The ideal...

  • Account Operations Specialist

    3 weeks ago

    Miami, Florida, United States Pacifica Continental Full time

    We are looking for a talented Account Operations Specialist to join our team in Miami.About the JobThis role involves providing top-notch support to our clients, ensuring their needs are met promptly and efficiently. As an Account Operations Specialist, you will be responsible for managing customer relationships, processing transactions, and resolving any...

  • Operations Key Account Specialist

    4 weeks ago

    Miami, United States The Adecco Group Full time

    Work Location Radius: Doral Area, Client at 13150 NW 25 ST, Miami, FL33182 About Client: Ocasa is a distribution center that works with Customs packages, they are teamed with a worker that is already STA screened. Team Requesting: Talent Consultant: Account Specialist, Operations, Project Management, Specialist, Operation, Skills, Business Services, Staffing

  • Financial Operations Specialist

    2 weeks ago

    Miami, Florida, United States Miami Childrens Museum Full time

    Job Title: Financial Operations SpecialistAt Miami Children's Museum, we are seeking a highly skilled Financial Operations Specialist to join our team. This role will be responsible for assisting the CFO and controller with financial operations.The ideal candidate should have at least 3 years of accounting experience in general ledger, accounts receivable,...

  • Warehouse Operations Specialist

    1 week ago

    Miami, Florida, United States AMAD LOGISTICS LLC Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Warehouse Operations Specialist to join our team at AMAD LOGISTICS LLC.The successful candidate will be responsible for ensuring the efficient operation of our warehouse, including tasks such as picking, receiving, packing, and managing inventory. This is an excellent opportunity for someone...

  • Warehouse Operations Specialist

    1 week ago

    Miami, Florida, United States LT Security Inc. Full time

    Job DescriptionWe are looking for a highly motivated Warehouse Operations Specialist to join our team at LT Security Inc. in the US.The estimated annual salary for this role is $50,000 - $60,000, depending on experience and location.Job Summary:The Warehouse Operations Specialist will be responsible for maintaining a safe and efficient warehouse environment,...

  • Washroom Operations Specialist

    1 week ago

    Miami, Florida, United States Innova Softgel LLC Full time

    Job Title: Washroom Operations SpecialistEstimated Salary: $55,000 - $75,000 per yearWe are seeking a detail-oriented Washroom Operations Specialist to join our Med Prep team at Innova Softgel LLC. In this role, you will be responsible for maintaining the cleanliness and organization of our washroom facilities and equipment.The ideal candidate will have a...