Logistics Customer Support Analyst

Found in: Appcast US C2 - 2 weeks ago

Romulus, United States TREMEC Full time

POSITION OVERVIEW:

Acts as the primary contact for customers wishing to place, change or inquire about the status of a purchase order or order release. The individual will ensure that all processes are in place to fulfill customer orders and insure they are delivered in time to meet customer delivery due dates.


PRIMARY RESPONSIBILITIES:

-Manages the order fulfillment process including order entry, administration, receiving of returned material, and shipping.

-Manages stock allocations as required to fulfill customer orders.

-Oversees the order tracking process and ensures customer orders are received, processed, and delivered according to customer contracts.

-Works with TREMEC Logistics Coordinator and Customer to understand truck arrivals, departures, and expedites.

-Works with Material Planning Team and Receiving Team prevent part shortages.

-Works with Warehouse Team to prepare daily shipments.

-Verifies all shipments are complete daily.

-Works with the Material Flow Coordinator/Inventory Analyst at Customer to ensure that the warehouse has enough components to meet customer needs.

-Serves as the liaison between manufacturing plant and the distribution center.

-Interacts with customers and logistic services.

-Develops reports for leadership as required.

-Works with internal and external customers.


QUALIFICATIONS:

  • 2 years of college completed
  • Must have a minimum of three years relevant work experience
  • Prior experience with SAP (MM module) REQUIRED
  • Strong understanding of inventory control processes
  • Understanding of order allocations and UPC codes
  • Prior experience with receiving and distributing orders to multiple customers
  • Prior manufacturing (automotive) experience highly desirable
  • Prior experience in working with automotive OEM’s highly desirable
  • Understanding of gains and losses
  • Strong written and verbal communication skills
  • MS Office skills, with mid to advanced Excel skills


SHIFT: typically 7:00 a.m. to 4:00 p.m. Monday – Friday, with some weekend availability required.

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