Logistics Customer Support Analyst

6 days ago

Romulus, United States TREMEC Full time
Job DescriptionJob Description

POSITION OVERVIEW:

Acts as the primary contact for customers wishing to place, change or inquire about the status of a purchase order or order release. The individual will ensure that all processes are in place to fulfill customer orders and insure they are delivered in time to meet customer delivery due dates.

PRIMARY RESPONSIBILITIES:

·        Manages the order fulfillment process including order entry, administration, receiving of returned material, and shipping.

·        Manages stock allocations as required to fulfill customer orders.

·        Oversees the order tracking process and ensures customer orders are received, processed, and delivered according to customer                     contracts.

·        Works with TREMEC Logistics Coordinator and Customer to understand truck arrivals, departures, and expedites.

·        Works with Material Planning Team and Receiving Team prevent part shortages.

·        Works with Warehouse Team to prepare daily shipments.

·        Verifies all shipments are complete daily.

·        Works with the Material Flow Coordinator/Inventory Analyst at Customer to ensure that the warehouse has enough components to                    meet customer needs.

·        Serve as the liaison between manufacturing plant and the distribution center.

·        Interacts with customers and logistic services.

·        Develop reports for leadership as required.

·        Works with internal and external customers.

QUALIFICATIONS:

  • 2 years of college completed
  • Must have a minimum of three years relevant work experience
  • Prior experience with SAP (MM module) REQUIRED
  • Strong understanding of inventory control processes
  • Understanding of order allocations and UPC codes
  • Prior experience with receiving and distributing orders to multiple customers
  • Prior manufacturing (automotive) experience highly desirable
  • Prior experience in working with automotive OEM’s highly desirable
  • Understanding of gains and losses
  • Strong written and verbal communication skills 
  • MS Office skills, with mid to advanced Excel skills

SHIFT:  typically 7:00 a.m. to 4:00 p.m. Monday – Friday, with some weekend availability required. 

Note: Functional responsibilities subject to change.

Company DescriptionFrom high performance supercars and sports cars to rugged-duty agricultural, vocational and line haul vehicles, TREMEC is a well-respected brand for world-class transmission assemblies and components.

TREMEC torque transfer solutions include manual rear-wheel drive transmissions, dual clutch transmissions, hybrid & EV drivetrain solutions, gears, shafts, and mechatronic systems with integrated clutch systems and control software.

TREMEC's products solve key challenges faced by the powertrain industry, including mandates for increased fuel efficiency, reduced emissions, lower weight, and compact size. Its technology addresses the industry's stringent requirements for reliability, cost, and quality - while providing fun-to-drive characteristics.Company DescriptionFrom high performance supercars and sports cars to rugged-duty agricultural, vocational and line haul vehicles, TREMEC is a well-respected brand for world-class transmission assemblies and components.\r
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TREMEC torque transfer solutions include manual rear-wheel drive transmissions, dual clutch transmissions, hybrid & EV drivetrain solutions, gears, shafts, and mechatronic systems with integrated clutch systems and control software.\r
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TREMEC's products solve key challenges faced by the powertrain industry, including mandates for increased fuel efficiency, reduced emissions, lower weight, and compact size. Its technology addresses the industry's stringent requirements for reliability, cost, and quality - while providing fun-to-drive characteristics.

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