Quality Control Manager

3 days ago

Norfolk, United States Robinson Group Full time

*Excellent opportunity to directly impact the quality and reliability of this Fortune 200 company's products.


*Regularly voted as a Top Employer, this organization values their team members through promotion and personal development.


*Due to the sensitivity of the manufactured products, at this time US regulations require either US Citizens or Green Card holders hold this position - however a government security clearance is not required.


*Relocation can be provided if not local - this is an onsite position.


The Quality Control Manager will guide a team to ensure that products and manufacturing processes are developed meet the customer needs and are developed in accordance with their quality expectations.


Interactions in this position cross several functional and regional boundaries.


These interactions would include working with engineering, supply chain, manufacturing, and quality at the local and global levels.



Responsibilities:

  • Responsible for AS1900 and Military compliance required by business for effective launches and ongoing monitoring of certifications (industry experience can be automotive, aviation, electronic component manufacturing, etc).
  • Responsibility to make decisions related to product quality, including the disposition of non-conforming product and deviations.
  • Ensures all customer queries, concerns, and complaints are professionally addressed in a timely manner and escalates critical issues as appropriate, while delivering an extraordinary customer experience
  • Ensures compliance to the quality management systems in all activities are performed.
  • Oversight of Returns Material Authorization (RMA) process, IQC (Incoming Quality Control), document control of Quality Management System procedures.
  • Proactively assure implementation and documentation of corrective/preventive actions.
  • Provide guidance/instruction as to appropriate and effective data collection and analysis to promote prevention of defects and continuous improvements.
  • Develop and implement quality standards strategy for internal auditing, and development/documentation of standard operating procedures.
  • Represent the Quality Department in a variety of quality improvement areas such as cost reduction projects, Material Review Board and Lean initiatives.
  • Perform internal and external quality audits as required.
  • Assisting the planning and management of the quality department to ensure the achievement of department goals and objectives.
  • Manage employee development of the direct reports in the quality department. Tasks include but are not limited to: training employees; planning, assigning, and directing work; evaluating, and appraising the performance of personnel.
  • Support contract review/analysis by identifying quality requirements.
  • Performs and manages internal, customer and supplier audits and audit programs.
  • Collect, analyze, and report on quality related statistics and metrics.


Skills, Experience and Education:

  • B.S degree in Electrical/Mechanical/Industrial Engineering, or related technical field
  • 3 or more years of Quality Management Experience.
  • Six Sigma knowledge/attainment is a plus.
  • Thorough knowledge of Problem-Solving tools (8D at the minimum), DMAIC, PDCA, Ability to apply various failure analysis techniques to isolate failures down to the root cause.
  • Knowledge of process improvement techniques and methodologies (e.g., Kaizen, Lean) and quality tools (e.g. SPC, Capability Analysis, GRR, and FMEA, CP, PPAP, FAI, and Safe Launch).
  • Knowledge of AS9100 requirements is a plus.
  • Experience with IPC-A-610, MIL- STD-883 or Equivalent STD
  • Ability to interface effectively internally and externally.
  • Ability to communicate quality plans and issues with all levels of management and customers (e.g., formal quality presentations).
  • Capable of project management; design and implementation of experiments/tests and problem solving in advanced technology research and development.

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