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Our direct client is looking for a Level 1 Outlook and Windows Support for a Hybrid Long-term contract position in Trenton, NJ.

JOB DESCRIPTION:
- Candidate will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.
- Excellent communication skills and computer knowledge is preferred.
- Position is a hybrid model.
- Shift needed is: Tuesday thru Saturday. Tuesday-Friday 8:30 am - 4:30 pm and Saturday 7:00 am to 3:00 pm. There will be two weekday remote days and remote on Saturday.
- First few weeks will be onsite for training.
- All training will be conducted on premises at 25 Market St. Trenton, NJ.
- 2-year college degree or equivalent technical study - preferred
- Training on the AOC procedures and system will be provided.

SUMMARY:
- The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
- The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
- They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
- The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills

Responsibilities:
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for AOC business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.

SKILL MATRIX:
- Data entry - Required
- Experience using email (Outlook) - Required
- Experience working in a position requiring calm demeanor when dealing with upset users - Required
- Experience with MS Excel - Strong plus to have
- Experience with MS Word - Strong plus to have
- Experience with MS Visio - Strong plus to have

Question 1: One-hour unpaid lunch. Do you accept this requirement?
Question 2: Finger printing, full state and federal background check to be completed by the State of NJ. Do you accept this requirement?
Question 3: Candidate understands the will be required to work Hybrid. Do you accept this requirement?
Question 4: Shift needed is: Tuesday thru Saturday. Tuesday-Friday 8:30 am - 4:30 pm and Saturday 7:00 am to 3:00 pm. There will be two weekday remote days and remote on Saturday. So 2 weekdays On-Site, 2 Weekdays remote and Saturday Remote. Are you fine with this schedule?
Question 5: Where is the candidate geographically located?
Question 6: First few weeks will be 100% onsite for training at 25 Market St. Trenton, NJ. Are you fine with it?
Question 7: Position is 35 hours billable work. Are you fine with it?

Location: Hybrid, 25 Market Street, Trenton, NJ 08625
Type: Long term contract