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IT Support Operations Supervisor
2 months ago
Location: Remote
Duration: 3+ months
Type: Contract
Overview:
- Crescens is seeking to manage the distribution of outdated equipment that was postponed due to unforeseen circumstances. The deployment of laptops and accessories is essential to comply with end-of-life protocols.
- We are looking to onboard two additional personnel to assist with inventory oversight and distribution tasks.
- This position necessitates the individual to be present onsite five days a week, with working hours from Monday to Friday, 8 am to 4:30 pm, including a 30-minute lunch break.
- This is a temporary engagement aimed at facilitating the transition from obsolete hardware to new systems. An extension of this role is unlikely.
- Management of hardware inventory
- Imaging of equipment
- Installation of software
- Deployment of equipment
- User transition processes
- Troubleshooting and maintenance of hardware/software
- Additional tasks as assigned by the supervisor
- Proficiency in PC/Laptop hardware, multifunctional devices, Windows 10/11 operating systems
- Familiarity with Microsoft Office suite and MS365 web applications, SCCM
- Knowledge of imaging technologies and effective communication skills.
- Expertise in Dell/Client PC hardware configuration and troubleshooting
- Proficient in MS Office 365, Teams, and Outlook (user profile setup and end-user support)
- Skills in Windows 10 OS configuration and troubleshooting
- Understanding of SCCM for device imaging
- Familiarity with SCSM for trouble ticket management and workflows
- Experience with multifunctional devices.